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University of Washington

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Customer Care Division Strategic Advisor (SA 2)
Position Description   Seattle Public Utilities (SPU) is recruiting for a skilled Strategic Advisor in its Customer Care Division. This position is responsible for developing vision, strategy, and benchmarks data/processes. One of the key initiatives will be to continue on with the merging of two (2) workgroups to meet increasing service demands that promote a center of excellence in a collaborative workforce delivering stellar service to our customers.    The successful candidate will work with a diverse group of professionals across the department in supporting the Division Director in the development and implementation of the People, Culture, and Community Branch's Strategic Business Plan (SBP). Including and not limited to other str

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