As a Deskside Technician working at the Department of Health, this role will be responsible for providing daily on-site computers/printers related information technology equipment support and Audio/Video/Teams conferencing support for the Department of Health staff.

This position will be responsible for completing information technology related Service Now ticket requests for the Department of Health staff, provide end user support/troubleshooting, complete break/fix computer issues, install software, and provide general support/knowledge/training to Department of Health staff.

 The position will be responsible for imaging/deploying computers to the Department of Health staff using Microsoft System Center Configuration Manager (SCCM), Intune, and Windows Autopilot. This role would also require the candidate to maintain an inventory of computer hardware and ensure sufficient stock is available. When required, the candidate will initiate computer hardware purchases as needed or requested by management. This includes providing computer quotes to Department of Health staff and management.

Additionally, this position will be responsible for providing end user training on IT related subjects such as Outlook, Teams, OneDrive, and SharePoint. This includes creating presentation training materials, videos and performing online or hands on training sessions with the Department of Health Staff.

This position may be eligible to participate in the Department's pilot telework program, which offers eligible employees the opportunity to work remotely for up to two (2) days per week, as approved by management

EDUCATION:

Graduation from an accredited college or university with an Associate's degree in Computer Science or Computer/Information Technology.

EXPERIENCE:

One (1) year of experience in at least one of the following areas: the design and preparation of programs for electronic data processing utilizing current operating systems, modification of systems software and multiprogramming technology; or the development, maintenance, or installation of application  programs; or in performing technical support functions within a direct access device environment, or the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN) environment.

Note: Technical support functions include experience in resolution of online production and/or communications network problems, and/or code modification, testing, and debugging of program modules in an online environment, and/or space allocation and control of direct access storage devices (DASD management).

Note: A Bachelor's or Master's degree in Computer Science may be substituted for one (1)  year of indicated experience.

NOTE:  A general Bachelor's degree from an accredited college or university may be substituted for the Associate's degree.

SPECIAL NOTE ON SUBSTITUTING EXPERIENCE FOR EDUCATION

Experience in the study of work methods/processes, analysis of varied types of data, design and preparation of systems/programs, operation of multiprogramming computer systems and work in the data processing support areas of input/output control or reliability support may be substituted for the required education on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

NOTE: Evidence of formal training in Computer Science/Information Technology received at an accredited institution may be submitted with your application for evaluation by the Department of Personnel for possible credit. These training courses will be examined to see how they compare, both in hours/content, to college courses to which they equate, sixteen (16) training hours being equal to one (1) college credit. In house training courses will not be accepted as meeting this criterion; thus, they will not be evaluated.

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