The Johnston County Public Health Department is seeking a Computer Systems Administrator I to join its two-person Information Technology unit, which supports approximately 130 users. This role serves as the initial point of contact for IT support issues and is responsible for triaging and managing tickets as they are submitted.

The ideal candidate will be a highly motivated and collaborative individual with exceptional attention to detail. They will possess the ability to independently drive projects forward and recommend innovative solutions to complex technical challenges. The ability to provide excellent customer service and follow-through while balancing competing demands is paramount for success in this role.

Duties and Responsibilities:

This position is responsible for the installation, maintenance, troubleshooting, and inventory of software and computer equipment such as department-issued personal computers, laptops, tablets, peripherals, and various other equipment. This role also provides user management for the various computer systems used by the agency.

Additional responsibilities include but are not limited to the following:

• Maintaining up-to-date knowledge of hardware, software, local area networks, and data security methods and best practices
• Staying abreast of healthcare-specific rules and regulations and protecting patient privacy
• Serving as a user administrator in the various systems utilized by the agency
• Troubleshooting and resolving problems with computer equipment and software for the agency
• Providing support for the agency’s Electronic Health Record system, Athena One.
• Providing support for productivity software including Microsoft Office and Google Workspace
• Performing or arranging for repairs and upgrades to equipment
• Making recommendations on replacement of equipment and software
• Monitoring and supporting the vaccine temperature-monitoring system which sometimes includes after-hours support or troubleshooting
• Serving as a location administrator and providing support for a VoIP telephone system with over 200 telephones
• Supporting an enterprise network comprised of over 300 computers in addition to a wide array of other types of devices
• Supporting external users who access the agency’s systems
• Onboarding and off boarding staff in various software systems
• Using Active Directory to assign users to appropriate group membership for access to network resources and systems
• Calibrating clinical equipment
• Supporting audiovisual equipment in meeting rooms
• Coordinating resolution of issues with network equipment, firewall configuration, Active Directory group policies, and other items managed at the county level by Johnston County Technology Services
• Using Google Sites to make edits and additions to the agency’s Intranet
• Any other duties deemed appropriate by management within the scope of Public Health operations

Knowledge, Skills and Abilities:

Knowledge of the capabilities and limitations of computers and related peripheral equipment and information technology. Knowledge of the principles and methods used in obtaining maximum utilization of computing equipment. General knowledge of the particular office or business functions supported. Ability to communicate effectively in oral and written form. Ability to establish and maintain effective working relationships.

Desired Education and Experience:

Minimum Training and Experience Requirements - Graduation from high school and two years of experience in the administration of a computer system similar to the one to be supported; or an equivalent combination of training and experience. Degrees must be received from appropriately accredited universities.

Additional Information: Applications will be accepted until the position is filled. This position may close at any time.

*Please document all work history relevant to the position for which you are applying, including specific interpreting and translation tasks. Determination of qualifying for the position and salary are based on years of experience. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted. 

PLEASE NOTE:  Final candidates’ subject to pre-employment background check (includes criminal and motor vehicle records).

To apply for this position, visit the website at https://www.governmentjobs.com/careers/johnston   

About Johnston County Public Health Department

The Johnston County Health Department is one of 85 Health Departments in North Carolina. Our primary focus is promoting healthy behaviors and prevention of disease. But we cannot achieve these goals without your help. The Health Department serves as the "physician for the community." As your physician, we monitor the "pulse" of the community through surveillance of disease rates, inspections and statistics. We also check the "pressure" of the community by monitoring the growth of our county and the demand for health related services. Our community can only be in good health if the “pulse” and “pressure” of the community are within the healthy range. How can you help? Maintain your health at its highest level. Stay active and encourage your family and community to be active. Engage your community in health-related activities. We all benefit from the work of Public Health – clean water, safe food, vaccines, and communicable disease control. Let us continue to focus on promoting health and prevention and work towards improving the overall health index of our county.

Connections working at Johnston County Public Health Department