A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework.

Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. 

MINIMUM QUALIFICATION

On or before the date of filing the application, each candidate must:

EDUCATION: Have bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.

                                                                    AND
EXPERIENCE: Have three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.

                                                                     OR

EQUIVALENCY NOTES: Have an equivalent combination of education and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the functions, resources and services of public and private community, social service and health agencies.
• Knowledge of individual, age and other specific group and community needs and available resources.
• Knowledge of social, public health, medical, rehabilitation and educational resources.
• Knowledge of interviewing and investigational techniques.
• Skill in maintaining confidential, accurate and detailed client case information and records.
• Skill in conducting and processing multiple case assignments simultaneously.
• Skill in motivating others to follow a designated regimen or course of action and to effect behavior modifications.
• Skill in reviewing and analyzing client records and evaluating the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
• Skill in coordinating responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
• Skill in collecting, reviewing and analyzing client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
• Ability to provide work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to operate and utilize standard business pc equipment and software programs.
• Ability to train others in work processes and procedures.

About Baltimore City Health Department (BCHD)

Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

Connections working at Baltimore City Health Department (BCHD)