This role is essential to creating a high-performing IT support environment that meets agency goals and delivers reliable, customer-focused service for Washington’s Department of Health.

We’re looking for an experienced IT Service Desk Manager to oversee strategic IT operations and supervise a team of 33 IT professionals. Reporting to the Director of IT Operations, this position will direct day-to-day service desk functions, support strategic planning, manage budgets, and oversee critical IT purchasing and asset management processes.

In this role, you’ll lead three technical supervisors and their teams, ensuring top-tier IT service for the department’s diverse programs and statewide public health efforts. Key responsibilities include managing over 5,800 IT assets, maintaining end-user devices, overseeing software lifecycle management, and directing all service desk support for DOH’s 4,000 desktops, laptops, mobile devices, and associated technology infrastructure. You’ll collaborate with leadership across the agency to align IT service desk strategy with DOH’s health initiatives, while maintaining a customer-focused, high-performance IT environment.

Option 1:  4 or more years of IT experience directly involved in the developing, implementing, and maintaining of IT systems and services 

Option 2:  Bachelor’s degree or higher in Information Technology, or a related field 

In addition to option 1 or 2

• 7+ years of progressive professional IT experience. This experience must include five (5) or more years of experience managing staff.
• 6+ years of IT customer support and IT call center experience operating in an IT Service Desk environment. 

About Washington State Department of Health

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies

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