Join us in making a meaningful impact on public health and helping Washingtonians secure the essential documents they need for their daily lives.
As an Amendment Services Specialist with the Center for Health Statistics (CHS), you play a critical role in supporting the Department of Health’s mission to protect and improve the health of all people in Washington. Your work ensures the accuracy and integrity of vital records, which are essential for individuals to access services, prove identity, and maintain legal documentation. You will collaborate with various stakeholders to guide and process requests that modify or create records, ensuring compliance with state and federal regulations.
Key Responsibilities Include:
Provide technical assistance on vital record amendments, corrections, and certifications to the public, internal staff, government agencies, law firms, hospitals, funeral homes, and local health jurisdictions.
Assess and evaluate requests for amendments, corrections, and registrations, ensuring compliance with statutes and regulations.
Approve or deny amendment requests based on submitted documentation and identity verification.
Research complex amendment issues and provide clear, actionable guidance.
Participate in maintaining and updating the WHALES database to reflect amendments and corrections.
Collaborate on strategic initiatives, legislative changes, and quality improvement projects.
Support data system functionality for WHALES by reporting issues and testing updates.
Option 1: Associate degree or higher; AND one (1) year of experience interpreting and reasonably applying laws, policies, or contracts that govern program work and providing customers with clarity, options and actionable next steps to accomplish their needs.
Option 2: Two (2) years of experience interpreting and reasonably applying laws, policies, or contracts that govern program work and provide customers with clarity, options, and actionable next steps to accomplish their needs.
AND
Two (2) years of experience resolving customer inquiries, problems, or complaints by phone, email, and in person.
Experience assisting customers in difficult and sensitive situations while staying calm and acting professionally.
One (1) year of experience processing large volumes of form transactions in a timely manner with a high degree of accuracy and regular interruptions.
Experience using MS Excel to create, modify, print, and format spreadsheets, find and replace data, work with basic formulas and functions, use templates, styles, AutoFormats, and multiple worksheets.
Experience use of MS Word to create, format, edit, preview, print, and save documents; use standard functions to select, edit, copy, paste, format, and spell check text; create bulleted and numbered lists, indent and align paragraphs, and use bordering and shading features.
Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day.
We help ensure a safer and healthier Washington by:
Working to improve health through disease and injury prevention, immunization, and newborn screening
Providing health and safety information, education and training so people can make healthy choices
Promoting a health and wellness system where we live, learn, work, play and worship
Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure
Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies