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Reporting Analyst
As a Request and Catalog Management (RACM) Reporting Analyst, you’ll play a key role in aligning technology services with agency goals. Using Information Technology Infrastructure Library (ITIL) best practices, you will manage and analyze key performance data to drive service improvements across divisions like IT, HR, and Facilities. Your insights will directly influence leadership decisions, helping to improve operational efficiencies and ensure that the Office of Innovation and Technology (TechOps) achieves its objectives. In this role, you’ll oversee the Continual Service Improvement (CSI) process, coordinating service enhancements and managing communication around these changes. As part of the Service Management and Enterprise Automation team, you’ll collaborate with
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