Under the direction of a Supervisor of Inspections in the Long-Term Care Complaints (LTCC) program, this position is responsible for the review and processing of Facility Reportable Events as well as consumer complaints. Has oversight of intake tasks being completed by other intake staff, as assigned.  Schedules intakes for onsite investigations by staff. Maintains complaint logs and spreadsheets for tracking status of complaint intakes pending assignment for survey. Utilizes the ASPEN and ACTS Federal database systems to access survey and certification information. Reviews and edits completed contractor surveys and conferences with contractor survey agencies as needed. Communicates with LTC healthcare facilities to provide information and regulatory guidance related to state and federal requirements. Provides appropriate regulatory guidance or other information and referrals to complainants. Assists with coverage for afterhours hotline calls.

Preferred Experience: Survey experience in healthcare facilities and prior successful completion of the Surveyor Minimum Qualifications Test (SMQT).

This position may be eligible to participate in the Department's pilot telework program, which offers eligible employees
the opportunity to work remotely for up to two (2) days per week, as approved by management.

REQUIREMENTS:

EDUCATION:
Graduation from an accredited college or university with a bachelor's degree in nursing or related health field and a master's degree with a major course of study in Nursing Supervision, Administration, Public Health, Medical Care, Nursing, Health Education, or related health field.

NOTE: Applicants who do not possess the required bachelor's degree but possess an Associate's degree in Nursing or graduated from an accredited School of Nursing may substitute two (2) years of additional clinical nursing experience as indicated.

NOTE: Applicants who do not possess the required master's degree may substitute one (1) year of additional clinical nursing experience as indicated.

EXPERIENCE:

Six (6) years of clinical nursing experience in an acute care, long-term or community-based setting.

LICENSE:
Current registration as a Professional Nurse in the State of New Jersey.
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of, rather than employee mobility, is necessary to perform essential duties of the position.

About New Jersey Department of Health

New Jersey Department of Health Improving health through leadership and innovation The Department’s priority is improving population health by strengthening New Jersey’s health system. The Department’s five branches, Public Health Services, Health Systems, Integrated Health, Office of Population Health and the Office of Policy and Strategic Planning work collaboratively toward that goal. Population health focuses on keeping healthy New Jerseyans well, preventing those at risk from getting sick, and keeping those with chronic conditions from getting sicker. Population health promotes prevention, wellness and equity in all environments, resulting in a healthy New Jersey.

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