We're seeking a dynamic individual who thrives on tackling diverse IT issues and is passionate about making a real difference in our community. You'll play a vital role in our primary technical support team, focusing on implementing and managing various systems crucial to the Department of Health's operations. As part of your responsibilities, you'll tackle complex enterprise problems, incidents, and requests escalated by junior technicians. Your expertise across multiple enterprise applications, services, and hardware will be essential in resolving these issues effectively. Additionally, you'll contribute to the development and maintenance of our knowledge base articles, ensuring both technical documentation and customer-facing "how-to" documents are accurate and helpful.