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Resource and Catalog Management Service (RACM)
As the Resource and Catalog Management Service (RACM) Supervisor, you'll lead a dedicated team focused on aligning the Center for Technology Operations (TechOps) services with agency goals and objectives. Your role involves managing and supervising the production and communication of key performance measures across ITIL processes to identify service improvement opportunities and drive operational efficiencies. By overseeing the Continual Service Improvement (CSI) process across multiple divisions and programs, such as HR, Facilities, Safety & Security, and Enterprise Risk Management, you'll ensure that changes and enhancements to core agency enterprise platforms are delivered according to business-driven priorities, values, and needs. Through gathering, analyzing, and r
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