Make a difference.

As a Call Center Service Specialist (HSC1), you will:

• Serve as an entry level professional, promoting and assisting with all aspects of health profession and facility licensing and regulatory activities.
• As the face and voice of the Department of Health’s (DOH) HSQA, provide services via telephone, in person, and via electronic methods such as facsimile, email, and/or the internet.
• Provide technical assistance for healthcare practitioner and healthcare facility renewals, applications, verification of credentials, public records disclosures, and the disciplinary process.

Responsibilities include, but are not limited to:

• As part of a high-performance team, providing accurate and timely consultation/technical services to promote and assist with the evaluation of program effectiveness, quality, and compliance for all HSQA services. 
• Providing written and verbal correspondence and outreach to internal and external customers.
• Providing renewal application status updates to credential holders and applicants. 

Required Qualifications

Note: Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Two (2) or more years of experience resolving customer inquiries, problems, or complaints.
• One (1) or more years of experience preparing correspondence and answering telephones daily.

AND,

Two (2) or more years of experience using standard office software including:

• Spreadsheet software such as Microsoft Excel to create, modify, print, and format spreadsheets and work with basic formulas, data, and functions.
• Word processing software such as Microsoft Word to create, format, edit, preview, print, and save documents as well as using standard functions to select, edit, copy, paste, format, create tables, use spell check, and create bulleted and numbered lists.
• Email software such as Microsoft Outlook to compose and respond to correspondence electronically. 
• Entering, tracking, and monitoring information in a database.
• Using the internet as a research tool to find and download information.

About Washington State Department of Health

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies

Connections working at Washington State Department of Health