Become a vital member of our IT Customer Service Team, a central hub adept at managing the intricate IT needs of approximately 1,800 employees and overseeing 400 IT systems across multiple divisions. In this role, you'll contribute significantly to supporting the pivotal systems amplified during the COVID-19 pandemic. You'll also work cohesively with various teams and vendors to implement and manage crucial systems and data. This position is instrumental in maintaining systems that have a direct influence on public health and safety, with implications at both state and federal levels. As an IT Service Desk Technician, you will hold a significant role in ensuring the seamless functionality of essential applications, becoming a key contributor to the success and innovation of our technology systems.
We value all experience, whether it's paid or unpaid. What's important is that you showcase your relevant journey in your cover letter, resume, or applicant profile.
Option 1: A minimum of eight (8) years of full-time equivalent experience in information technology (IT).
Option 2: An Associate's Degree in information technology or a related field, along with at least 6 years of recent full-time equivalent IT experience.
Option 3: A Bachelor's degree in information technology or a related field, along with at least 4 years of recent full-time equivalent IT experience.
Required Technical Qualifications
Within the last 6 months, your experience should include IT-related responsibilities including testing, installing, maintaining, supporting, and averting system failures on client applications and products.
Four (4) years of experience with ServiceNow or a similar IT Service Management platform.
Four (4) years advanced knowledge working with Excel and other Microsoft Office applications.
Three (3) years of experience working with a knowledge base.
Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day.
We help ensure a safer and healthier Washington by:
Working to improve health through disease and injury prevention, immunization, and newborn screening
Providing health and safety information, education and training so people can make healthy choices
Promoting a health and wellness system where we live, learn, work, play and worship
Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure
Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies