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Inquiries Unit Lead | HEALTH PROGRAM SPECIALIST II
The Health Program Specialist II (HPS II) will oversee the Inquiries Team and serve as team lead when other positions on the team are staffed. The HPS II will process, respond to, and maintain records of inquiries, and as volume increases, will delegate these tasks to be shared with additional Inquiries staff who may be redirected, contracted, or hired to support these activities. The HPS II will establish methods to receive, respond to, and forward info requests; work in coordination with relevant teams and stakeholders; monitor trends in inquiries data analyses and make program modifications or recommendations as needed for both normal operations and emergency response. The HPS II will work independently with minimum supervision, have the ability to prioritize and multi-task in
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