Client Services Technician | PROGRAM TECHNICIAN II
California Department of Public Health
Location: Sacramento, California
Type: Full Time
Salary: $3,373.00 - $4,227.00 monthly
Internal Number: JC-341298
The incumbent works under the general supervision of the Client Services Supervisor/Supervising Program Technician (SPT) II. The Client Services Technician/ PT II receives and responds to calls from clients, enrollment workers (EW), medical providers, contractors, pharmacies, and the public, to assist callers in resolving issues pertaining to client eligibility verification, determining a change in health insurance status, and determining any issues regarding re-enrollment. The Client Services Technician /PT II processes incoming data, such as applications, eligibility documents, re-enrollments, Franchise Tax Board (FTB) reviews, and Eligibility Exception Requests (EER) into the ADAP Enrollment System (AES) and triages work items and faxes to staff throughout the ADAP Branch. The Client Services Technician /PT II is required to maintain client confidentially and a high level of knowledge of the policies, procedures, and eligibility requirements of the ADAP and Pre-Exposure Prophylaxis Assistance Programs (PrEP-AP).
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Experience working in a Call Center;
Experience working with a diverse population;
Outstanding customer service;
Proficient at multi-tasking; and
Excellent issue resolution skills.
You will find the Minimum Requirements in the Class Specification.
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
The Human Resources Division (HRD) partners with CDPH’s programs and management to provide guidance and consultative services on HR matters that are necessary for the Department to carry out its mission to deliver quality public health services.