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Client Services Technician | PROGRAM TECHNICIAN II
The incumbent works under the general supervision of the Client Services Supervisor/Supervising Program Technician (SPT) II. The Client Services Technician/ PT II receives and responds to calls from clients, enrollment workers (EW), medical providers, contractors, pharmacies, and the public, to assist callers in resolving issues pertaining to client eligibility verification, determining a change in health insurance status, and determining any issues regarding re-enrollment. The Client Services Technician /PT II processes incoming data, such as applications, eligibility documents, re-enrollments, Franchise Tax Board (FTB) reviews, and Eligibility Exception Requests (EER) into the ADAP Enrollment System (AES) and triages work items and faxes to staff throughout the ADAP Branch. The Client


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