This is a full-time, permanent Health Services Consultant 4 (HSC4) position working out of the Washington Medical Commission (WMC), Complaint Intake Unit.
This role includes the supervision of professional staff, assigning work to case managers, monitoring status, reporting Unit progress, identifying problems or issues and negotiating solutions, and selecting and ensuring completion of training courses. The incumbent is a member of the Investigations management team, responsible for strategic and performance planning, as well as financial planning and development for the unit.
In addition, this position is responsible for the single complaint process, which entails the coordination of complex cases involving multiple regulatory authorities. Regulatory authorities include all professions and facilities regulated by the Secretary of the Department of Health and all professions regulated by affiliated boards and commissions, including those professions regulated by the Nursing Care Quality Assurance Commission and the Chiropractic Quality Assurance Commission. Finally, the position serves as a liaison and expert on case management with other agencies and other interested parties.
The duty station for this position is in Tumwater, WA. Telework (mobile work) is currently expected. When approved, the incumbent is expected to report to the duty station for work activities. Partial telecommuting may be an option subject to supervisory approval. It is anticipated that the incumbent would be expected to be at the Tumwater duty station for training, business needs, and Commission meetings.
Option 1: Six years of experience in a health professions or health care facility regulatory position; experience can be in any of these health care regulatory functions: credentialing, program support, complaint intake, discipline, compliance, or adjudicative services.
Option 2: Four years of experience as an HSC 1 or higher, providing management, consulting experience, or support to health professionals.
Demonstrated experience and competency managing resources and improving performance outcomes.
Demonstrated ability to use computer word processing, database, and internet programs (including Microsoft Word, Microsoft Excel, and Microsoft Outlook), input data into databases related to work activities, and communicate in person, on the telephone, and in writing with others, including using email systems.
Two years of supervisory experience.
Ability to cope with potentially stressful situations, hostile clients, and workload demands.
A Bachelor’s degree in public health, health care administration, public or business administration, or allied field and four years of management experience in a health services program or related field.
A Master’s degree with a major study in public health, health care administration, public administration, business administration, or other related field and two years of management experience in a health services program or related field.
Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day.
We help ensure a safer and healthier Washington by:
Working to improve health through disease and injury prevention, immunization, and newborn screening
Providing health and safety information, education and training so people can make healthy choices
Promoting a health and wellness system where we live, learn, work, play and worship
Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure
Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies