The National Association of County and City Health Officials (NACCHO), a national organization representing nearly 3,000 local health departments nationwide, has an immediate opening for a Associate Web Specialist.
The Associate Web Specialist contributes to the advancement of local public health by performing a range of responsibilities related to NACCHO's websites and the management of digital resources. This is an entry level position with a bachelor's degree, or the equivalent. The work of the Associate Specialist supports the work of the department, typically follows standard processes, procedures, and solutions, and includes basic project coordination (organizing, budgeting, and complex scheduling), research, analysis, and writing. He or she typically performs under moderate direction, analysis, research, writing, and can complete projects or components of large-scale projects/programs with minimal supervision.
This position is responsible for providing professional support to NACCHO staff and its stakeholders; this position typically performs moderately difficult analysis, research, writing, and project coordination, usually under the direction of a Senior Specialist or Director. This position duties include new webpage creation, maintaining and updating sites or webpages, soliciting member feedback to guide UI design, ensuring consistency in the format of website pages, providing technical support and training to staff, and other duties as assigned. The Associate Specialist may have frequent contact with outside organizations or internal stakeholders that may involve project coordination, information sharing, or resolution of problems. The position may require travel several times during the year for projects, or to attend meetings as required.
COMPETENCIES & EXPECTATIONS
A successful candidate would meet the following workplace competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
POSITION SPECIFIC DUTIES
Works collaboratively on upgrades and improvements to NACCHO websites as needed;
Serves as primary for CIFOR, Event Microsites and WordPress Microsites;
Serves as a subject matter expert for our content management systems (CMS), specifically Craft CMS, and HigherLogic Community CMS;
Works to ensure that new and/or existing online content is consistent with NACCHO's Web style guidelines and review pages continually to ensure quality/consistency;
Advocates for the users of NACCHO.org and their ability to find and share industry-related information;
Communicates effectively with consultants, IT staff, and other stakeholders on the development of NACCHO websites;
Serves as an IT liaison for our CMS platforms;
Uses Google Analytics and other tracking software to make sense of user behavior to influence web design;
Serves as primary for Google Analytics/Tag Manager including setup, deployment, user management, and producing daily, weekly and monthly reports;
Serves as primary for web domain management for NACCHO sites, including CNAME, record creation, and domain purchase/renewal management;
Serves as primary for Linux server maintenance, including backup management, software updates, user management, security, performance monitoring and deployments;
Follows industry trends and best practices around website design and project management;
Works across the organization to ensure that all needs are being met for webpages and resources;
Finds creative solutions to support public health using digital products at our disposal / within budget;
Staff Support & Training
Provides training and listening sessions to NACCHO staff on how to update and access NACCHO websites, HigherLogic CMS and Marketing Automation, Google Analytics/Tag Manager. Serves as backup for Craft CMS trainings/resources and user management;
Serves as primary for HigherLogic CMS and Marketing Automation, and Google Analytics/Tag Manager trainings/resources and user management;
Assists with writing policies, workflows, and training documentation to ensure that all staff are aware of processes;
Works collaboratively with others to support technical assistance activities and new digital products;
Works collaboratively with staff to design and implement email blast templates in HigherLogic Marketing automation platform;
Uses help desk software to track support tickets to internal staff requests;
Conferences & Member Promotion
Assists with the promotion of NACCHO IT products and projects internally and for members at conferences;
Key Focus Area/s
HigherLogic Community CMS (VirtualCommunities)
HigherLogic Marketing Automation (MagnetMail)
Google Analytics / Tag manager
This position performs other duties as assigned.
Bachelor's degree in relevant professional field with a minimum of 2-5 years of relevant experience and/or advanced technical training; or equivalent combination of education and experience, including a relevant certification.An advanced degree may be substituted for work experience. On occasion, extensive practical experience may be substituted for formal education, particularly if the technical specialty is unusually complex or when long experience has a greater value to the organization than conceptual understanding. Master's degree in a relevant field preferred.
High level of proficiency in content management systems, Craft CMS and WordPress preferred.
High level of proficiency in HTML, CSS, Google Analytics, Web Security, SQL database and PHP.
High level of proficiency in Adobe Creative Cloud software.
Knowledge of web publishing, Active Directory, netFORUM Enterprise AMS, and HigherLogic Marketing Automation and Community platforms.
Experience configuring and executing backup & recovery for storage and servers.
Ability to manage sub-domains and file/directory structures and permissions.
Experience in responsive web design, web architecture, wire framing, UX (user experience) and UI (user interface) required.
Understanding of marketing fundamentals, e-commerce, content creation and integration, campaign development and programmatic promotion.
Preferred: Experience working in an association environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to sit.
Occasionally required to walk.
Occasionally required to reach with hands and arms.
Occasionally required to talk or hear.
Occasionally required to bend, lift or climb stairs.
Occasionally required to lift light weights (less than 25 pounds).
The noise level in the work environment usually is moderate
Required to travel 2-4 times per year or as needed for various projects
$63,750 - $66,000
Mandatory Vaccination Policy: As a Public Health organization, NACCHO follows CDC guidelines and advisories relating to the health of all. NACCHO has adopted a mandatory vaccination policy applicable to all NACCHO employees to safeguard the health of our employees from the hazard of COVID-19.
We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter with salary requirements and resume to: PN – 113 Associate Web Specialist.
NACCHO offers generous benefits plan including but not limited to 13 days of sick leave annual leave allowable accumulation up to 225 hours, and paid vacation leave, as well as other types of leave. NACCHO benefits include a generous health, dental, and vision plan, 5 percent of base salary contribution to 403(b) plan, (not a matching contribution); paid short- and long-term disability plan and paid term life insurance. Hybrid Remote Work Available.
At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.