DESCRIPTION

The Student Health and Well-being (SHW) cluster of the UC San Diego, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.

SHS provides primary medical care, including urgent care and support services such as laboratory, pharmacy, and x-ray to over 42,000 undergraduate, graduate and professional students. SHS staff consists of a diverse team of physicians, nurse practitioners, registered nurses, social workers, pharmacists, x-ray technologists, clinical laboratory scientists, medical lab assistants, optometrists, medical assistants, health educators, administrative and other healthcare professionals. SHS provides integrated clinical services to address the medical needs of the individual students, as well as to foster the well-being of the students as a whole person. In addition, SHS oversees the public health needs of the campus community. SHS is accredited by the Accreditation Association of Ambulatory Health Care and is fully committed to self examination, peer review, and quality control through the utilization of data, outcome, and patient experience measurements.

The Medical Group Office Assistant (MGOA) is the initial point of contact for patients coming in to the Group Clinics. The MGOA, in collaboration with clinical staff, greets and assists in the delivery of care to patients. The MGOA manages patient flow from check-in to check-out. The MGOA provides support to general administrative functions including verification of patient's insurance eligibility, scheduling appointments, clinical procedures and tests using the computerized scheduling system, manages a multi-telephone line system and takes accurate messages, while maintaining patient confidentiality. At the time of patient visit, assigns a primary care provider. Arranges and manages physician referrals. Guides patients in accessing various services at Student Health Services. Coordinates professional staff schedules.

Demonstrates excellent customer service skills in mediating patient complaints. Cleans, disinfects and stocks patient care waiting areas. Serve as Pharmacy cashier and provide customer service for Student Health Services. Process customer prescription and non prescription purchases on a credit card terminal. Make transaction adjustments, run settlement reports, and reconcile receipts. Assist patients with selecting and purchasing non-prescription pharmacy items with direction from a Pharmacist. Maintain stock of non-prescription merchandise and notifying Pharmacist of items to be replenished. Maintain a clean and orderly work environment. Greet and assist patients and staff in person and via phone calls in a helpful and professional manner. Assists in other areas of the clinic as needed or assigned.

MINIMUM QUALIFICATIONS

• Experience in front office outpatient healthcare facility.

• Active listening skills and ability to act upon patient's concerns with a caring demeanor. Ability to deal with patient issues regarding sexuality without expressing personal bias or value judgment.

• Knowledge and experience using computerized patient scheduling systems. Demonstrated experience in using electronic medical records and understanding of medical record management.

• Knowledge and experience in coordinating physician referrals and scheduling of clinical procedures & tests.

• Experience and competency with standard business equipment, multi-line telephone system, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit and the division.

• Ability to communicate clearly and accurately both verbally and in writing, including knowledge of proper business formats, grammar, spelling and punctuation. Excellent interpersonal skills, using tact and