Career Center

MHA Operations Specialist
Job Code: 8208A1

The University of Minnesota, Masters of Healthcare Administration (MHA) program, located in the School of Public Health, is looking for a part-time (75% - *Note that 75% time appointments receive full-time benefits) graduate and professional-student-focused student services professional to join a well-established highly ranked program offering top-notch educational experience for students in our Executive or Full time MHA programs and certificate offerings. As the # 2 ranked MHA program in the country, the Minnesota Master of Healthcare administration program is a destination graduate degree within a top 10 school of public health. The program, school and University have a strong commitment to diversity, equity and inclusion.

The Operations Specialist will work at the direction of the Director of Student Services, in collaboration with the entire MHA team, to recruit and retain outstanding students and create excellent student experiences.  The successful candidate will need to develop a strong working knowledge of all academic programs offered by the program to provide excellent student service for prospective and current students as well as alumni. The Operations Specialist is responsible for the day to day operations of the MHA office.

The School of Public Health is committed to anti-racism and anti-oppression in our mission and operations. In pursuit of this goal, we consider an individual’s record working with students and colleagues from historically marginalized backgrounds and experience identifying and eliminating systemic barriers to academic success. Because the SPH and the Division seek to increase the diversity of its workforce, we particularly encourage applications from those who belong to groups that have been historically underrepresented in our discipline, including those who are Black, Indigenous, and people of color, those with disabilities, and those from LGBTQIA+ communities.

Responsibilities:

Office Operations and Management (60%)
● Manage day to day office operations including: front desk management and appearance, management of email accounts, processing daily mail, etc
● Provide information, makes appropriate referrals, determines the best mode of service to address initial student inquiries, and provides information within FERPA guidelines.
● Establish and apply appropriate operational policies and processes to ensure effective and efficient operations of the department.
● Work collaboratively to develop, coordinate and implement all employee transitions and appreciations, including office orientation into and out of the department.
● Serve as the main point of contact for MHA spaces (conference and study rooms, kitchen, computer lab and shared spaces) to ensure space is well kept and orderly.
● Coordinate card access to the MHA Conference rooms
● Collaborate with office staff to organize and maintain supplies in the MHA Student Services Area.
● Manage the schedule for conference rooms.
● Work with University departments and outside vendors to purchase equipment, supplies, software, and other items.
● Manage the ordering and updating of program scholarship and award plaques as well as annual class photos.

Event Coordination (20%)
• Liaise with University facilities and staff to organize and executive on-campus sessions for Executive program, including room reservations, alcohol permits, and catering.
• Collaborate with team to identify and manage technology needs for Executive On-Site experiences to meet the needs of students participating in person and virtually.
• Support on-site recruiting scheduling and related activities, including interview days, admitted student days and mailing of material to candidates.
• Support, collaborate, & plan events for MHA program for prospective and current students (e.g., orientation, student retreat, career fair, on-site interview events, admitted student events, etc.) Work includes; logistics, catering, coordination and financial support.
• Prepare materials for Executive on-campus student sessions, including schedules, event materials, book ordering, student nametags and name tents, etc.
• 75th anniversary event support. Includes support in logistics, catering and speaker coordination.

Program Support (15%)
● Support MHA Student Services team on programs that support the student experience including but not limited to: New Student Orientation, SPH Commencement, and general student communications.
● Serve on planning committees for New Student Orientation, graduation and Executive on-campus sessions.
● Collaborate with Director of Student Services to maintain up to date list of student board activities, meeting dates and activities.
● Review SPH current student’s website on a regular basis to ensure its accuracy and support social media efforts.
● Liaise with bookstore and faculty to accurately order books for semester courses
● Schedule photographer for annual student photo shoots, and any other photos shoots needed for enhanced communications.
● Support development of program publications, which may include annual program newsletters postcards, Canvas course content
● Process contracts for outside vendors and performers as necessary
● Manage student’s Letter of Recommendation process for MHA Faculty  - during Residency and Fellowship searches

Student Services Center Support (5%)
● Participate in professional staff training, meetings and projects.
● Attend and provide support for other school-wide events, as needed.


Appointment & Compensation
This is a 75% time continuing Civil Service positions (Classification 8208A1, Administrative Associate 1).

The salary range for this position is $43,000-$46,000.

The University of Minnesota offers a comprehensive benefits package including:

•          Competitive wages, paid holidays, vacation and sick leave
•          Low cost medical, dental, and pharmacy plans
•          Health care and dependent daycare flexible spending accounts
•          Excellent retirement plans with employer match
•          Disability and employer paid life insurance
•          Wellbeing program with reduced insurance premiums
•          Tuition reimbursement opportunities covering 75%-100% of eligible tuition through the Regent's Scholarship
•          Student loan forgiveness opportunity
•          Opportunities for growth and promotion
•          Employee Assistance Program

For more information regarding benefits: https://humanresources.umn.edu/sites/humanresources.umn.edu/files/2021_tcd-cslr-75100-ben-0105-7_final.pdf

All required qualifications must be documented on application materials

Required Qualifications:
● Bachelor’s degree or combination of related education and work experience to equal four years including at least one year of customer service.
● Education and/or experiences in administrative support, office operations, project and event coordination.
● Strong interpersonal and written communication skills
● Ability and willingness to work in an in-person environment once allowable by University policies and guidelines.

Preferred Qualifications:
● Previous experience supervising student staff while fostering personal growth and development.
● Experience managing multiple responsibilities and assignments simultaneously, with demonstrated ability to prioritize workload, follow up and meet deadlines, handle interruptions while paying attention to details.
● Flexible and adaptable to change.
● Ability to handle confidential information and maintain confidential materials with discretion.
● Experience establishing and adapting administrative procedures
● Collaborative and diplomatic relationship style; promotes respect and practice of civility and inclusivity in the workplace.