AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive. In service to that vision, AccessMatters’ mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people. Our team strives to advance our mission in accordance with these guiding principles: (1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, professionalism, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.
Reporting to the Director of Training and Capacity Building, the Online Learning Manager will use and maintain specialized knowledge and judgment to develop and manage the delivery of effective online trainings to diverse client groups and to provide technical support to internal and external online learning stakeholders. The Online Learning Manager manages all aspects of the organization’s online learning services and infrastructure, including: administration of our learning management system (LMS); development, publication, and implementation of online courses and grant-funded online training deliverables; management of online training registration and completion support; development of training materials, including visual presentations and handouts; management of consultants and vendors to support online learning services in support of AccessMatters’ mission and strategic plan. This position is full-time and exempt.
Reporting to the Director of Training & Capacity Building, the Online Learning Manager will:
Manage the Development, Delivery, and Maintenance of High Quality Content for Online Courses
Collaborate with trainers and other subject matter experts to develop, implement, facilitate, and deliver online training courses that incorporate current knowledge and principles for effective adult learning, online learning design, cognitive learning theories, educational best practices, and AccessMatters’ training guidelines.
Manage project work plans, timelines, deadlines, and deliverables for online course development, including coordination across departments and subject matter experts.
Design and develop multimedia-based layouts, graphics, animation, and/or content for online courses in support of Training and Capacity Building services and grant deliverables.
Create reports on enrollment, progress, and completion rates, and other relevant metrics to better understand learner needs, derive system utilization, improve user experience, and inform future online learning activities.
Conduct routine audits on learning content within the LMS to ensure consistency, accuracy, and compliance with required accessibility standards and organization brand requirements.
Maintain production materials including digital assets, video footage, audio recordings, images, graphics and animations that are used for Training and Capacity Building online courses and supplementary materials.
Design and/or obtain illustrations and graphics to convey instructional, educational and visual information for implementation of organization’s training plans.
Recruit and manage consultants and vendors as needed to support online course development.
Support training promotional efforts, including development of flyers, social media content, and other marketing efforts.
Maintain metrics on training deliverables.
Manage All Aspects of the Learning Management System (LMS)
Develop and implement protocols for course creation in the LMS to ensure consistency, accessibility, and ease of use of the LMS (for learners and course developers/trainers), and adherence to training and/or accreditation requirements.
Perform LMS administrator functions, including the creation of educational activities in the system, management of course enrollments for users, program pages, registration workflows, security permissions, and integration with third-party tools.
Implement quality assurance audit and testing procedures to ensure functionality, accessibility, and consistency across educational offerings.
Troubleshoot technical issues related to the LMS independently or by escalating to the vendor and develop innovative solutions to improve the usability and user experience.
Generate usage reports periodically and provide staff training related to the use of the LMS across the organization as needed.
Conduct cross-platform testing with common browsers, available devices, and Internet connection speeds to improve graphical design consistency and behavior of online courses.
Develop and maintain a system for logically categorizing and tagging content to ensure all content tin the LMS is easily searchable and allows users to intuitively navigate to content that is relevant to them.
Manage the contract and vendor relationships and accountability with the LMS provider and other partner organizations.
Collaborate with the LMS vendor to implement technology integration, maintenance, updates, and upgrades as needed.
Strengthen the AccessMatters Training Team by Deepening and Expanding Expertise in Key Subjects
Maintain current knowledge of field-related research on issues related to effective design and delivery of online learning, including content development, online training strategies, and LMS technology, administration, and usage.
Maintain knowledge of current local, regional, state, and national resources related to online learning and LMS administration.
Consistently exercise discretion and sound judgment to analyze, interpret and act in all matters related to online learning development, implementation, and administration.
Participate in collaborative proposal writing process for resource development and grant-funded projects as assigned.
Advance the training mission overall and provide operational support for AccessMatters’ trainings and conferences as assigned.
Advance the Mission of AccessMatters and Fulfill Organizational Duties
As a program leader, exemplify our Core Values and dedication to a culture of excellent leadership, in which leaders foster an environment where staff feel valued and appreciated, where all staff hold themselves accountable in service to our community and stakeholders, and all staff eagerly pursue excellence.
Work collaboratively and professionally with all internal and external stakeholders, including but not limited to teams at AccessMatters, training clients, participants, trainers and subject matter experts, consultants, and vendors.
Represent AccessMatters and the Training team effectively and positively to all constituents, including internal and external committees and boards, at conferences and other external gatherings, and at project-related local, state, and national meetings.
Consistently exercise discretion and sound judgment to analyze, interpret and act, evaluating possible courses of conduct and making decisions for the best outcomes for the client, team and the organization.
Maintain high ethical standards and conduct regarding confidentiality, integrity, dual-relationships, and professional behavior overall, representing AccessMatters effectively and positively to all internal and external constituents.
Create and maintain an inclusive and equitable work environment that is respectful of all, embraces diversity and equity, and includes diverse perspectives and talents in problem-solving.
Complete other projects and perform other duties as assigned.
Knowledge, Skills, Abilities
Demonstrated ability to manage multiple details accurately, on time, and under pressure required; event management experience strongly preferred.
Ability to self-manage, independently prioritize, solve problems, and effectively handle multiple tasks and projects simultaneously, while taking direction as needed.
High degree of customer service skills and philosophy, to include professionalism, responsiveness, and follow through, to deliver high quality support services to external and internal clients.
Strong understanding of concepts and practices associated with instructional design
Demonstrated proficiency with online learning management systems.
Familiarity with audio-visual equipment and recording.
Proficiency in Microsoft Office Applications (Word, Outlook, Excel and PowerPoint).
Demonstrated proficiency in the Photoshop, InDesign, and other Adobe products.
Strong working knowledge of accessibility standards (508 & WCAG compliance)
Demonstrated ability and desire to work with in a multi-cultural and multi-disciplinary team environment, serving diverse populations and institutions across a broad spectrum of community and clinical providers within the fields of sexual and reproductive health
Strong project management skills; ability to manage entire process of online course development, publication, and participant usage
Knowledge and experience working with diverse communities and colleagues with demonstrated cultural humility and responsibility.
Demonstrated ability to lead and work in project teams and manage multiple projects with multiple deadlines and priorities.
Superior written and verbal communication skills, coupled with highly developed interpersonal skills and demonstrated ability to facilitate meetings.
Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe.
Excellent assessment, problem-solving, and negotiation skills.
Ability to work outside normal business hours, as needed (e.g., scheduled nights and weekends).
Education and Experience:
Required: Bachelor’s Degree. Prefer coursework or other training in relevant aspects of the role, including but not limited to technology, learning theory, business, marketing, communications, and project management. Relevant industry specific experience may be considered in lieu of degree where possible.
Experience managing development and full life cycle of online trainings.
Experience with design, development, testing, and publication of online courses.
Ability to demonstrate online course development examples; proficiency with Lectora software preferred.
Minimum 2-4 years experience with learning management systems; familiarity with LearnUpon or similar LMS preferred.
Familiarity with graphic design software, including Canva, preferred.
HOW TO APPLY: Submit cover letter and resume to the Online Learning Manager position posted at our online career site, by going to this link: https://bit.ly/343YwKD Address cover letter to Elaine Petrossian, Vice President, Human Resources & Operations. Please include salary requirement and potential start date. **NOTE: While AccessMatters is currently operating remotely, candidates are expected to reside within commuting distance of our headquarters in Center City Philadelphia. In addition, please note that proof of COVID vaccination (or an approved qualified exemption or deferral for medical or religious reasons) will be required to submit upon hire.**No calls, please. AccessMatters is an equal opportunity employer.