Career Center

Johns Hopkins University is seeking a Senior Program Manager  of Student Health and Well-Being (SHWB), who will be responsible for independently managing critical, timely and important short-term and long-term special projects within the Division of Student Health and Well-Being under the supervision of the Director, Student Health and Well-Being Operations. This Sr. Program Manager will work toward creating a seamless customer service experience with equitable access to SHWB services and programs for all students across the university regardless of school affiliation.

The position will be directly involved in planning, socializing and implementing challenging and highly impactful strategic work, which requires creativity, focus, leadership presence and project management abilities. General responsibilities include writing reports; developing project plans; defining and communicating options; and making recommendations regarding appropriate courses of action based on thorough understanding of desired outcomes, expectations and timelines.

Initially the primary focus of this role will be leadership of several university-wide asymptomatic COVID testing sites that report to the Chief Medical Officer; the person in this role will work closely with the Chief Medical Officer and with the Nurse Manager who manages logistics for symptomatic testing. The Sr. Program Manager will ensure the efficient, compliant operations of COVID Testing sites for JHU (asymptomatic and symptomatic). This includes effective leadership and communications within multiple operational teams; effective integration of operational practices across all testing sites; administrative management of operational quality for our COVID Testing operations; communications with leadership, colleagues, staff, and students; and other similar testing and compliance initiatives. They will oversee scheduling and performance management for the COVID testing leadership team, management of supply chain logistics, and coordination of specimen transportation to the pathology lab.

Specific Duties & Responsibilities:

The Sr. Program Manager will also work in partnership with Occupational Health when there is synergy between initiatives; examples include (but are not limited to):

• Act as the liaison with the Johns Hopkins COVID Call Center
• Support the planning, organization, and execution of JHU-wide COVID and Flu vaccination clinics
• Address issues related to immunization compliance and pre-entrance/pre-employment health requirements
• Ensure policies are in alignment on issues such as blood borne pathogen exposure and work/school related injuries and illness

Additionally, future potential projects include an assessment of the two student health locations' electronic medical records systems, reporting on effectiveness of systems and protocols of student health initiatives, establishing systems to measure and ensure equitable access to student health services, and other systems designed to integrate the primary care and mental health operations currently in three locations that have previously been separate.

This role requires strong organizational skills, including planning, project management, organizational design and supervisory skills, familiarity with higher education services and programs, and the ability to navigate a highly complex organization with diverse stakeholders. The person in this role will have exposure to, and be expected to work collaboratively with, SHWB leadership, Deans, and other executives from around Johns Hopkins University.

Minimum Qualifications (Mandatory):

• Master's Degree in Health Care Management, Healthcare Administration or similar, and at least 5 years of related experience
• Demonstrated good judgment and decision-making capabilities, excellent organizational skills
• Experience supervising teams
• Strong communication, interpersonal interaction and diplomacy skills to effectively interact with a diverse population.
• Clinical or public health background strongly preferred
• Experience in and daily management / oversight of diagnostics or lab testing sites preferred

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. 

Special Knowledge, Skills & Abilities:

• Ability to handle confidential information with discretion and professionalism with added focus on all required HIPAA protocols
• Comfort and confidence in managing and reporting operational metrics related to budget, inventory, forecast changes, compliance reporting
• Requires general computer skills, including knowledge of Microsoft Office software and related programs
• Must be able to learn basic EPIC system functionality to ensure accurate data management related to testing protocols
• Must successfully complete all required training courses to include: Electronic Patient Records (EPR), EPIC scheduling, ORMIS scheduling, and any other software systems, along with HIPAA compliance training and any other specified online courses
• May need to work outside standard 8:30-5pm hours as needed or be available evenings/weekends for urgent issues that arise related to testing operations

Reporting Relationships:

• Reports to Director, Student Health and Well-Being Operations with day to day reporting to other SHWB leadership depending on the project
• Initially would supervise a group of COVID testing staff – direct reports include a testing operations manager, two IT/operations staff, and a leader of Randstad/temp employees
  • The exact group composition may shift/be scaled back as testing operations change over the coming months

 #LI-PC1

Classified Title: Sr. Program Manager
Role/Level/Range: ATP/04/PG 
Starting Salary Range: Commensurate with experience
Employee group: Full Time 
Schedule: M-F, 8:30am -5:00pm 
Exempt Status: Exempt 
Location: ​​​​​​​Homewood Campus 
Department name: ​​​​​​​Student Health and Well-Being 
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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