The Temporary Medical Case Coordinator advocates for patients/clients, identifies obstacles to maintaining ongoing engagement in HIV care, and maintains appropriate documentation of client interactions and services provided. The Medical Case Coordinator supports outpatient medical clinics to ensure eligible patients receive case management services and helps to monitor the weekly clinic schedule to ensure appointment adherence. The Medical Case Coordinator attends interdisciplinary team meetings, mandatory trainings, case conferences, participates in pager coverage, and community outreach/education. Upon completion of training, the Medical Case Coordinator is expected to obtain certification in HIV case management from the AIDS Foundation of Chicago within 90 days of employment.
Provides patient-centered resource counseling and advocacy to Care2Prevent clients. Conducts initial assessments/reassessments of basic needs, psychosocial needs, medical needs, and identifies linkages and referrals as appropriate to client needs.
Provides one-on-one support, referrals to psychosocial support services, addresses health insurance coverage needs, assists with and/or arranges transportation, food and housing, and other resources as needed.
Maintains client privacy and confidentiality in compliance with HIPAA guidelines as well as policies outlined by the Care2Prevent program, the university, and funding agencies.
Maintains detailed client files including case notes, referral requests, and other reporting documentation as required by the Care2Prevent program, the university, and funding agencies.
Maintains regular contact with clients to support adherence to care and performs home visits as appropriate (up to 20% local travel).
Screens and assesses individuals and/or families to determine education and counseling needs. Counsels individuals and/or families on the basic principles of health education.
Supports individual and community health by contributing to the building and maintaining working relationships with those in public health care. Serves as an educational resource and patient advocate.
Performs other related work as needed.
Sensitivity to and understanding of issues concerning HIV.
Experience working with diverse populations including that of minorities and LGBTQIA+.
Familiarity with group facilitation and/or willingness to learn.
Detail-oriented with the ability to act as a liaison between clients and service providers.
Adjust well under high stress and ever changing environments.
Attention to detail and ability to prioritize independently.
Maintain confidentiality, problem-solve, reason and communicate effectively in both verbal and written form.
High level of proficiency with time management.
Education, Experience, or Certifications:
High school diploma or GED required.
Bachelorâ™s degree in a human services or social services field preferred.
Prior human services or social services experience preferred.
Technical Knowledge or Skills:
Microsoft Office experience and general computer experience.
Comfortable with frequent communication via phone and email.
Occasional evening hours are required.
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