About Northeastern: Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations-in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant-are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs- in a variety of on-campus and online formats-lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
To break the chain of transmission of COVID-19 within Northeastern community and surrounding neighborhoods, timely contact tracing and isolation must be in place.
The aim of the Northeastern Contact Tracing program will be to call every person who tested positive at Northeastern's on-campus testing sites, gather their contacts, and proceed to call every contact who is a member of Northeastern community.
In close collaboration with the Boston Public Health Commission, we are also ensuring that all contacts outside of Northeastern can be reached out and safely quarantined.
The Contact Tracer will be a core member of Northeastern's Wellness team and work closely with the Contact Tracing Manager and Case Investigators.
Must have evening and weekend availability
The team will continuously monitor test results, collect and enter data to our contact tracing online platform and MAVEN, provide isolation and quarantine instruction to off-campus and on-campus cases and contacts, coordinate Wellness Housing for residential students, arrange testing for close contacts on campus, and monitor cases and contacts throughout isolation and quarantine.
The Case Investigator will join a fast paced and dynamic team to help spearhead contact tracing for COVID-19 on Northeastern's Boston campus.
The team operates 12 hours a day, 7 days a week, and contact tracers will be asked to rotate weekend and evening shifts to cover the hours.
Make initial outreach to positive cases to collect data and identify people who may have been exposed to them.
Make initial outreach to close contacts and monitor cases and contacts when needed.
Provide guidance, resources, and mental support for safe isolation and quarantine for cases and contacts.
Escalate situations appropriately to Case Investigators and Contact Tracing Manager when needed.
Ensure complete documentation and data entry that follows interactions with cases and contacts
Experience with infectious disease contact tracing is desired
Experience in clinical medicine, public health, social work, or other patient-facing work will be considered in lieu of previous experience in contact tracing
Experience supporting individuals in high-stress situations is desired
Experience working with University students a plus
Understand the CDC and the MDPH guidelines and the Northeastern University protocol
Ability to work in a fast-paced, rapidly changing environment
Ability to speak, read, and write English fluently
Ability to exhibit a professional, positive attitude and work ethic
Ability to interact professionally and show empathy with culturally diverse individuals in distress
Excellent organizational and communication skills
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Proficiency with web-based data management and collaboration platforms
Must have access to reliable Wi-Fi network
Familiarity with Northeastern University and surrounding communities a plus
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.