Senior Patient Experience Representative (Cardiology Clinic) in Boston, MA for Boston Children's Hospital

*PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)*

The Senior Patient Experience Representative will be responsible for:

Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordination flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
Administrative:
- Scheduling meetings, programs and events
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects
- Assisting in implementing changes in internal systems and procedures
Patient Experience Coordination:
- Monitoring clinic activity to ensure the best possible patient experience
- Assisting with resolving customer service and scheduling issues
- Responding to patient's needs and situations requiring escalated service response
Training:
- Participating in the development of training programs, training clinic staff in department systems, processes and terminology
- Ensuring staff is informed regarding policy and procedure changes
- Demonstrating high-level problem resolution skills
- Providing assistant to other support staff in evaluating and resolving issues
- Serving as a resource on operations and procedures, payer and billing requirements

To qualify, you must have:

High school diploma / GED required; Bachelor's degree preferred
Minimum 1 year of Healthcare Admin experience
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies

Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

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About Boston Children's Hospital

Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.

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