Career Center

Description

Job ID

PT9925-2055-1380

Position Classification

Part-time Temporary (PT)

Position Summary

The contact Tracer will call students and employees of the Detroit Mercy community that have tested positive for COVID-19 or been exposed to or who are in close contact to someone with COVID-19, and subsequently begin contact tracing. They will follow through with all contact-tracing assignments and track periods of isolation and quarantine within the applicable database. Temporary, part-time with variable hours up to 29 hours per week.  Evening and weekend hours are required.  Position requires work from home which will require a high-speed internet connection.

Essential Duties & Responsibilities

• Serves as a COVID-19 contact tracer for the Detroit Mercy community
• Tracer will be provided with scripts, training, and protocol for conducting outreach to exposed individuals.
• Employee will be responsible for adhering to strict confidentiality standards related to personal health information.
• Verbally informs all identified close contacts within the campus community of their requirement to quarantine or isolate for the applicable length of time.
• Effectively communicates to Residential Life when arrangements are necessary to house an isolating or quarantining student on campus.
• Tracks all relevant COVID-19 case data in the corresponding repository for use by Human Resources, Residential Life, and Student Affairs.
• Completes daily check-ins with students in quarantine/isolation on campus

Facilitate contact with students and employees who have had a potential exposure to provide guidance relative to symptom checking, self-care, isolation, resources available and/or quarantine protocols as appropriate and document notes thoroughly and accurately

• Follow all scripts, policies, and procedures for contact tracing.
• Documents all encounters in the database
• Perform other duties as assigned.

Requirements

Minimum Qualifications

Educational Requirements

• High school diploma or equivalent. 
• Successful completion of Johns Hopkins Contact Tracing course
• Preferred public health education and experience (e.g. community health worker, public health nurse, communicable disease nurse, social work, etc.)

General Requirements

• Tracers are expected to have a background in public health but do not need to have past experience with contact tracing.
• Ability to effectively engage with college students
• Strong verbal and written communication skills, including active listening
• Ability to use discretion, maintain confidentiality and ethical conduct
• Strong time management skills (organization, prioritization, multitasking)
• Ability to work independently and as part of a multidisciplinary team
• Ability to interact in a non-judgmental manner with culturally diverse populations
• Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to student and employee issues and concerns
• Ability to adapt to changing environments and receive constructive feedback
• Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
• Applicants should be comfortable using basic technology and have the ability to learn new systems and processes quickly.
• Experience conducting a telephone-based or in-person interviews, data collection and data entry
• Receives Maxient forms of exposure and positive cases and provides guidance to students and employees based on CDC guidelines.
• Utilizes Banner to access student schedules including classes and professors.
• Contacts students and employees to obtain additional information as needed.
• Provides follow-up to students and employees in quarantine/isolation twice weekly to assess their wellbeing and readiness to return to campus.
• Communicates with appropriate Detroit Mercy staff/faculty regarding any concerns identified during student follow-up.
• Provides administrative support for department operation                          

Technology Requirements

• PC, notebook/laptop with Windows 10 or newer.
• Mobile device.
• User-provided home high-speed network connection. 

Preferred Qualifications

• Bachelor’s degree preferred.
• 2 years related work experience, experience with case and contact investigation preferred.
• Previous medical record experience preferred.

Knowledge, Skills, and Abilities

• Proficiency with the use of technology applications, specifically, Excel and MS Word. 
• Computer literacy and data entry skills are required.

Work Environment

• Space that is private for confidential conversations.

Salary/Pay Information

$19.00 per hour/minimum

Anticipated Schedule

Monday through Friday
8:30 a.m.-5:00 p.m. with some evenings and weekends.