At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This Computer Support Technician II shall be responsible for:
Performing walk-throughs and ensuring that all necessary technical and non-technical equipment is available in the end users' work areas. Repairing or replacing equipment when necessary. Communicating to the appropriate division when additional equipment is required.
Troubleshooting computer problems on both Windows and Macintosh platforms and performing hardware upgrades as necessary. Guiding end users through diagnostic procedures to resolve problems relating to computer, application, or network connectivity issues. Working with other technical teams and coordinating the resolution of problems. Following up with end-users to provide a high level of service. Escalating problems to supervisor, as needed.
Repairing, maintaining, and supporting all workstations, peripherals, and standard applications on both Windows and Macintosh platforms.
Logging and updating tickets for all problems related to the hospital's computer system, networks, systems, applications, and shrink-wrapped applications; troubleshooting according to established procedures, and resolving the tickets when appropriate. Updating end user and asset information as needed.
Contributing to the training of junior staff and new employees, and providing on-going support and assistance to existing staff. Developing reference materials for training new hires.
Assisting in evaluating and testing software usability for the BCH computer environment. Working in conjunction with other staff to test software and/or hardware. Contributing to decisions about suitability and assisting management in recommending procedural changes for operational improvements.
To qualify you must have:
The kindness and patience to support less-technical end users and to be an effective coach to less-experienced team members is paramount.
The knowledge of theories, principles, and concepts typically acquired through completion of an Associate's degree in Computer Science, or a related field and one to two years' experience.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles. The ability and desire to master new applications and technology on a continual basis.
Excellent verbal and written communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions. The desire to communicate helpfully with colleagues and end users.
Experience within a healthcare IT environment preferred.
Ability to provide both onsite phone and hands-on support, with responsibilities assigned flexibly to meet the needs of the end user population.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs .
Boston Children's Hospital offers competitive compensation and unmatched benefits.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
