At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Patient Administrative Coordinator will be responsible for:
- Providing administrative and clerical support for up to physicians within the Pulmonary department
- Scheduling patient appointments and supporting the patient encounter
- Collaborating with referring providers and practices, obtaining required authorizations to compile schedules.
- Answering incoming phone calls and emails
- Greeting and directing patients, families and visitors coming into the clinic
- May assist with meeting, program and event scheduling
- Verifying patient demographics, collecting all necessary clinical documentation and information
- Responding to patient concerns and needs within scope of knowledge and authority and in accordance with best practices and procedures.
- May respond to situations requiring escalated service response, ensuring appropriate parties across multiple specialty areas are made aware of concerns and follow up.
- May assist with managing the prior authorization process. Preparing letters of medical necessity based on physician notes. Serving as a point of contact on the process for obtaining and responding to additional requests for prior authorizations for medicines/medical devices across relevant insurance companies for supported clinical area. As needed, preparing letters of medical necessity based on physician notes.
- Actively participating in and contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
- Recommending and assisting in implementing change in internal systems and procedures
To qualify, you must have: - High school diploma required. Some college or occupationally-specific education/training preferred.
- Minimum of 1 year of experience in a high volume administrative role with an emphasis on problem resolution among multiple internal and/or external parties
- Ability to manage multiple tasks within tight time constraints
- A sense of urgency and an ability to understand priorities and anticipate needs while also being flexible in order to accommodate changes in priorities.
- Ability to solve problems but with a keen sense of when to escalate for appropriate resolution. An ability to work with diverse internal and external constituencies
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs. Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
