The Boston University Medical Campus Information Technology (BUMC IT) department is seeking a self-motivated, critical-thinking, and passionate technology professional to fill the roll of Computer Support Specialist. BUMC IT supports the faculty, staff, and students at the schools of the Medical Campus, including the School of Medicine and School of Public Health. The right applicant will work closely with these communities to provide technical expertise, assess business needs, and implement technology solutions. The Computer Support Specialist is responsible for the support, installation, and troubleshooting of Windows and Mac computers connected with and/or operating on the Boston University Medical Campus (BUMC).
Some experience in the following areas and technologies in use at BUMC would be preferable:
- Computer management, security, and deployment (Quest KACE, JAMF, CrowdStrike, Microsoft Deployment Toolkit)
- Web conferencing applications (Microsoft Teams, Zoom)
- File sharing and file backup applications (OneDrive, Google Drive, Dropbox, Code42, Windows/SMB network shares)
The ideal candidate is one that values the client experience above all, is resourceful, adaptable, thrives in a team-based structure, and ensures technology works for the client, not the other way around.
Technical Expertise:
- Bachelor's Degree and 1-3 years of experience required, 3-5 years of experience preferred.
- Solid experience with diagnosing Windows and macOS issues.
- Have a good understanding of how to troubleshoot and fix software, hardware and network issues.
- Have general knowledge of Active Directory including group policies, AD groups and file permissions.
- Should be comfortable with installing, configuring, and upgrading Windows and Mac computers and software.
- Experience with various specialized applications, peripherals, and mobile devices is a plus.
- Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
- Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and various native and centrally managed encryption solutions required.
- Experience with WordPress and web site content management and development.
- An understanding of restricted use data is required.
- Must be able to lift moderately heavy equipment (up to 50 pounds).
Soft Skills:
- Must follow procedures and keep accurate records of incidents and requests while working in the field.
- Strong writing and organizational skills required.
- Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
- Learn and support new technology quickly.
- Must possess excellent interpersonal communication skills.
- Strong customer service skills absolutely necessary.
- Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
- Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
- Work well with external vendors.
- Work productively in cross-functional teams and/or resourcefully and independently as an individual.
- Must possess the ability to work autonomously and maintain control in rapidly changing situations.
- A high level of independent decision making is required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
