This Computer Support Technician II shall be responsible for:
Performing walk-throughs and ensures that all necessary technical and non-technical equipment are available in the work area. Communicating to the appropriate division when additional equipment is required.
Troubleshooting computer problems and performs hardware upgrades as necessary. Guiding end users through diagnostic procedures to resolve problems relating to computer, training or network connectivity issues. Working with technical teams and coordinates the resolution of problems. Following up with end-users as necessary. Escalating problems to supervisor, as needed.
Repairing, maintaining, and supporting all workstations, Operating Room video integration and monitored systems.
Serving as primary contact with vendors to coordinate resolution of issues.
Logging all problems related to the hospital's computer system, networks, systems, applications, and shrink wrapped applications; troubleshooting according to established procedures, and closes the tickets when appropriate. Updating user and asset information as appropriate.
Contributing to the departmental training program of junior staff and new employees, and provides on-going support and assistance to existing staff. Developing policies for training new hires.
Managing inventory control, which includes working with the mechanisms of the vendor contracts. Implementing Service Level Agreements (SLAs).
Assisting in evaluating and testing software usability for end user community. Working in conjunction with other staff to test software and or hardware. Contributing to decisions about suitability and assists management in recommending procedural changes for operational improvements.
To qualify you must have:
The knowledge of theories, principles, and concepts typically acquired through completion of an Associate's degree in Computer Science, or a related field and one to two years' experience.
The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles. The ability and desire to master new applications and technology on a continual basis.
Excellent verbal and written communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions. Ability to coach less-experienced team members is strongly preferred
Experience within a healthcare IT environment preferred.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a rotating days/evenings and week-end schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
