This Patient Experience Representative will be responsible for: Providing positive and effective customer service that supports departmental and hospital operations. Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues Greeting and directing patients, familie