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Merchant Services Operations Manager
Stanford University
Merchant Services Operations Manager
Stanford University
 Merchant Services Operations Manager Stanford University Stanford University Redwood City Campus Merchant Services Operations Manager Job Title: Administrative Services Administrator 2 Job Code: 4122 Job Grade: J Impact a Legacy Consider all the lives saved over the many years as a result of Stanford's innovation in the medical field. Imagine a world without the internet and social platforms. Did you know Stanford pioneered the procedure for organ transplants and also created the first website in the United States? All of these advances and more, are a direct result of Stanford University's prominent faculty, researchers and alumni, who have revolutionized the way we live and enriched the world. Supporting this mission is Stanford's dedicated 16,000 staff, who come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. Stanford Redwood City Campus Our new Stanford Redwood City campus opened in early 2019 and houses approximately 2,700 staff whose jobs are important to supporting the university's mission. The campus brings departments together in a collaborative environment that reflects Stanford's culture. Its amenities include an onsite cafe and dining pavilion, a high-end fitness facility with an outdoor rooftop pool, and an onsite childcare center. Stanford is currently developing it's plans for a post-COVID return to the campus, which is likely to retain elements of remote work schedules. Stanford Merchant Services Stanford University has annual revenues of $6B+ and assets of $40B, and its academic and support enterprise comprises numerous and varied lines of business. Office of the Treasurer (OOT) is a central finance function supporting the full range of these many stakeholders. As one of OOT's key business functions, Merchant Services (MS) provides the necessary infrastructure and oversight to manage electronic revenue collection operations via credit/debit card and digital payments at Stanford. The program is currently executing on a multi-year strategic transformation of its entire ecosystem, which will provide experience with new fintech solutions as well as managing impacts on change on merchants/users. As Merchant Services Operations Manager, you will play a key role in providing overall program and day-to-day support to over 200 unique Stanford merchants, most of whom have specific products/services they are selling and unique internal processes & business needs. This role will report to the Program Director of Merchant Services and interact extensively with every school, department, and organization across the university. The role will lean heavily on your experience providing exceptional customer service, optimizing business operational processes, and improving client satisfaction. To be successful in this role you will:
Note: Other duties may be assigned To be successful in obtaining this position, your background will include:
In addition, our preferred requirements include:
PHYSICAL REQUIREMENTS*:
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. WORKING CONDITIONS:
WORK STANDARDS:
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu Stanford University's commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of August 2021. The department will give reasonable notice when employees are expected to return to work at the Redwood City campus. The Office of the Treasurer invites you to apply for this position by clicking on the Apply Online link. Please submit an online application, resume, and cover letter. Why Stanford is for You We provide market competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our unique perks align with what matters to you:
We pride ourselves in being a culture that encourages and empowers you. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Additional Information Job: Location: Business Affairs: Financial Management Services (FMS), Redwood City, California, United States Schedule: Classification Level: To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Copyright 2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-a167963dd598a64db453a0a340141ef6
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Internal Number: 2207065
About Stanford University
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.
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