| | The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), Seattle Cancer Care Alliance, and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.
Laboratory Medicine has an outstanding opportunity for a full-time, evening shift, CLIENT SUPPORT SERVICES SUPERVISOR. This position will supervise the Reference Laboratory staff including hiring, progressive discipline, performance management, training and continuing education.
SCHEDULE: 12:00pm - 8:30PM, Tuesday - Saturday
RESPONSIBILITIES
Assess staffing needs with each personnel change and/or in response to workload and departmental changes
Create monthly staff schedules
Schedule organization orientation and document employee attendance with department Education Coordinator
Interviewing and Hiring
In cooperation with Manager and/or other Supervisors, conduct interviews, make appropriate hiring recommendations, and accurately evaluate pre-hire competencies for Clinical Lab Technician 2's and Leads
Continually develop and re-evaluate strategies to meet requirements and shape superior performance for all employees in the service
Conduct new employee department/division orientation and oversee it’s completion and documentation
Ensure all mandatory organization and division training requirements met for all area personnel
Identify individual staff in need of training and development resources(cultural diversity, communication and feedback, work style conflict resolution, team building, leadership, etc.)
Identify general staff training needs for existing and new employees and arrange for in-service presentations (customer service, clinical test information, equipment, tasks specific to technical laboratory functions
Identify individual staff in need of training and development resources(cultural diversity, communication and feedback, work style conflict resolution, team building, leadership, etc.)
Identify general staff training needs for existing and new employees and arrange for in-service presentations (customer service, clinical test information, equipment, tasks specific to technical laboratory functions
Create and facilitate staff tasks force/CQI (Continuous Quality Improvement) teams when appropriate
Respond to technical (specimen/procedural) problems that the technical and operations leads are not able to address
Perform other duties as required
REQUIREMENTS
Two years of college-level science in an applicable field AND one year of experience as a Specimen Processing Technician Lead OR High School graduation or GED Certification AND two years of clinical laboratory experience in a Clinical or Public Health Laboratory.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DEPARTMENT REQUIREMENTS
Valid Washington State DL and clean Driving Abstract
DESIRED
Change management experience
Three to five years of Lean Manufacturing Skills
Demonstrated supervisory skill
BA/BS in relevant field of study
Conditions of Employment
It will be necessary to work in other departmental locations in order to meet patient service requirements, especially at Harborview Medical Center. In addition, less frequent work effort will be required at other UW School of Medicine locations (e.g., South Lake Union) and Seattle-area healthcare institutions.
Will be considered essential staff and as such will be required to report to work when scheduled despite inclement weather.
Must be able to meet with all shifts on a regular basis
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest. |
