• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35

Position Summary

The Organization Effectiveness & Optimization specialist (Technology) is part of the Office of Organization Effectiveness & Optimization, and serves as an internal consultant for the ambulatory practices in our faculty practice. The Specialist of OE&O will assess and evaluate the organization for operational effectiveness and optimization of technology dimension to identify improvement opportunities and to make recommendations on transformations needed in order to achieve the organization's vision and mission, improve patient experience, minimize redundancies, etc.

The ideal candidate will be experienced in change management principles, as well as continuous improvement methodologies and strategies and have specific expertise in clinical processes in the ambulatory setting.  The Specialist of OE&O will partner with the leadership in Columbia Doctors' FPO to identify, stand up, and manage a change network to support the execution of change and optimization portfolios.

Responsibilities

• Builds and maintains relationships with stakeholders at all levels to assess, adopt, improve and support new implementation of applications, and processes related to technology.
• Supports the practices' efforts to improve the physician and patient experiences, implements effective and efficient workflows and aligns goals designed to improve care delivery in a single and multi-specialty ambulatory practice setting.
• Identifies, documents, and executes business cases to help the organization to meet its vision and mission, as well as, to increase patient satisfaction and employee engagement.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Identifies optimization opportunities and leads their documentation, prioritization, and execution.
• Collaborates closely with the process track to coordinate comprehensive and holistic approaches to implement changes and optimizations.
• Assesses the processes that will be affected by the changes and complete change management assessments of each department.
• Collaborates with the central PMO on analyzing business cases and prioritization models, and to report back on execution and progress of approved project.
• Identifies and builds a network of change agents, key stakeholders, influencers and leaders within each department and educates them in the change management process.
• Identifies, analyzes and prepares risk mitigation tactics and anticipated resistance
• Working with the departments, creates actionable deliverables for the five change management levers:
  • communications plan
  • sponsor roadmap
  • coaching plan
  • training plan
  • resistance management plan
• Supports organizational design and definition of roles and responsibilities
• Assists change agents in managing stakeholders
• Tracks and reports issues and proposes plans, strategies and/or actions to mitigate them.
• Defines change KPIs, measures success metrics and monitor change progress
• Constantly reports on ROI and progress of each business cases in their portfolio.
• Manages, develops, and empowers a team of three individuals.
• Collaborates with the Project Portfolio Manager on creating dashboards, and/or other tools to provide full visibility of progress to Senior Leadership.
• Other tasks and responsibilities assigned.

Minimum Qualifications

• Requires bachelor's degree or equivalent in education and experience plus four years, in Information Technology, Business Administration, Nursing or related field in a healthcare setting.
• Strong understanding of healthcare industry
• Strong conceptual understanding of methodologies and models to execute on process redesign, project management and build & configuration activities
• Experience on delivering transformational and optimization projects and understanding of change management methodology, discipline and/or strategies.
• Strong management skills and sense of teamwork.
• Strong interpersonal skills; ability to interact effectively with multiple disciplines within the practice setting - physicians, nurses, office managers etc.
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
• Ability to successfully prioritize multiple responsibilities and projects
• Excellent problem solving and investigative skills
• Strong analytical skills and attention to detail
• Excellent organization and time management skills
• Proficient in the following:

Microsoft Office applications, including Outlook, Excel, and Word; proficiency with PowerPoint, Project; and Visio.

• Available as needed to attend early morning or evening meetings/training sessions with clients

Preferred Qualifications

• Master's Degree in management/business administration, public health or health-related field or clinical degree
• Experience with large-scale organizational change efforts
• PROSCI or equivalent Change Management Certification
• Registered nurse, nurse practitioner, physician assistant or other licensed clinical professional

Other Requirements

• Must successfully complete systems training requirements.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.