SCHOOL OF PUBLIC HEALTH - BLOO (BL-SPHB-IUBLA)

The School of Public Health-Bloomington Information Technology Services (SPHBITS) serves the school's technology needs. The mission of the SPHBITS is to provide expert and responsive IT support for our faculty, staff, and students to improve the efficiency and effectiveness of their teaching, research and service.

A Technology Support Specialist in the School of Public Health-Bloomington IT Services (SPHBITS) has four major responsibilities: diagnose, troubleshoot and take corrective measures on software, hardware, and network service requests; coordinate all equipment deliveries and confirm systems are current on updates, patches, and service packs, as well as, address any compatibility issues; assist in overseeing the reception station that is responsible for answering phones and addressing walk in traffic; diagnose, troubleshoot and take corrective measures as it relates to classroom technology emergencies. Collaborate with all other SPHBITS team members, and act as a liaison between customers and UITS' Tier-2 IT support.

Associate degree in computer science, computer systems technology or a closely related field and one year of computing/technical support experience in a customer service environment.

Combinations of education and related experience may be considered.

Experience using and/or supporting audio/visual equipment. Strong problem-solving and analytical skills. Team orientation and ability to work in a dynamic and diverse work environment. Organizational and time management skills, including ability to prioritize tasks and work independently. Ability to effectively communicate and exchange information with a wide diversity of individuals and groups, including regarding current work with others on the client support team or those they serve. Excellent interpersonal skills and a customer service orientation. Ability to work under stressful conditions while maintaining a positive attitude and professional demeanor. Proficiency in most recent version of Microsoft Windows, Macintosh and other important school-supported operating systems. Familiarity with common Microsoft Office productivity software, Adobe products, and other common software applications supported by SPHBITS. Ability to acquire training through the available university resources, as directed and approved by the supervisor. Experience with desktop computers, laptops, printers, and other peripherals.

Bachelor's degree. Two years of experience. Experience with mobile devices such as tablets and smartphones.

Salary Plan: SS

Salary Grade: 0H

FLSA: Nonexempt

Job Function: Information Technology

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234