At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Ambulatory Services - Outpatient Administration Department and discover how your talents can change lives. Yours included.

This Practice Liaison will be responsible for:

• Scheduling patient appointments and procedures for families and referring providers across the enterprise following established department guidelines. Collecting and verifying all demographic information. Entering referrals and authorizations as needed.
• Providing daily phone support and scheduling assistance to internal departments and various programs including external referring providers and practices Mon - Saturday.
• Providing daily support to the referring practices assigned to liaison by answering questions on BCH departments, providing phone and fax numbers, faxing consult notes and circling back to the referring provider with any updates.
• Performing a variety of administrative duties including printing requests from referring providers, entering incoming requests into the CMS database and faxing appointment information to the referring provider.
• Handling any routine complaint/issues that arise and resolving with the appropriate response. Elevating the issues to the supervisor for further action.
• Attending team meeting updates as required and contributes in a positive manner, consistently focusing on constructive processes. Informing referring practices regarding hospital policies or updates.
• Providing positive and effective customer service that supports departmental and hospital operations. Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.

• A High School Diploma. Minimum of one year of related experience i.e. Customer service experience, preferably in a call center setting.
• Scheduling experience in a healthcare setting would be a plus but not required.