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Senior Manager for Business Operations
Harvard University T.H. Chan School of Public Health
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Senior Manager for Business Operations

Harvard University T.H. Chan School of Public Health

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Details
Posted:
January 12, 2021
Location:
USA - MA - Boston
Salary:
Open
Type:
Full-time
The Center for Executive and Continuing Professional Education (ECPE) provides executive education and continuing education courses that encourage leadership development and provide the knowledge and skills that students need to improve organizational performance. Our portfolio of executive education programs and continuing education courses cover topics including leadership, management, research improvement and innovation, public health education, environmental health and safety, nutrition, health policy, and organizational strategy.

We are currently seeking a Senior Manager for Business Operations who will provide business leadership to ECPE and oversee the day to function of this central administration unit. ECPE prides itself on the collaborative nature of its staff and dedication to its customers, so poise, operating well under pressure, and acting with integrity at all times is a must. The candidate must also have strong technical and time management skills, is organized, is a confident decision-maker and self-starter who can work autonomously when needed, can generate their own work as well as intelligently delegate, and has excellent people management and communications skills.

The Senior Manager will oversee a 7 person unit and lead the administration, finance, and technology of ECPE as a successful business enterprise, while providing counsel, business advice, and strategy development to ECPE and School leadership.

Duties and responsibilities include, but are not limited to, the following:

Business Operations and Administration:

Ensures integration of standard operating procedures, administration, operations, technology and data reporting used in the development, delivery and analysis of open enrollment and custom programs and overall ECPE business conditions, and ensures efficient and compliant business operations. This includes:

1. Business Practices:
  • Oversees planning, pricing assessment, business terms, and deal evaluation
  • Analyzes and manages reputational and financial risk to University and HSPH
  • Has input into various issues and requests associated with the complex hybrid 'Principles and Practice of Clinical Research' program
  • Oversees unit staff with customer-facing responsibilities
2. Reporting and Data Management:
  • Ensures quality and completeness of all data relating to ECPE performance including demographic, operational, and financial
  • Working with the Executive Director and Senior Marketing Manager, leads development of the ECPE Biennial Report, including reviewing and assembling performance data including learner demographics and program performance, analyzes trends, and develops report drafts for Executive Director and Director of ECPE
  • Oversees improvements in ECPE's CRM system (Salesforce) to support efficient marketing, production, and analytic capability, institutes quality control measures to ensure database quality
  • Designs consistent and predictable data reports on key business metrics; leads annual business reviews of all open enrollment programs
3. Best Practices and Process Improvements:
  • Working with senior manager team, develops best practices and process improvement initiatives to develop streamlined, efficient, transparent and user/customer friendly standard operating procedures for program development and delivery, operations management, and new business development
  • Oversees new University and School administrative roll-outs such as Concur, B2P, HART, Fieldglass, etc.
  • Ensures that ECPE interface with all University and School administrative systems are functional and compliant
4. Contract and Vendor Management:
  • Ensures custom education program projects and proposals, including scoping and business terms, align with revenue goals and University guidelines
  • Collaborates with other HSPH departments and offices as needed to provide administrative support for custom training as part of research or other restricted grants that involve ECPE
  • Leads liaison with Harvard University's Office of General Counsel on contract and risk management issues
  • Oversees vendor performance against contractual obligations; leads vendor negotiations when needed, including hotel contracting and negotiating liability issues
5. Centralized Production and Space Planning:
  • Oversees standard operating procedures to provide centralized production support for programming, marketing, and project management
  • Oversees purchasing and inventory for all administrative functions, including technology
  • Oversees development and implementation of efficient, cost effective standard operating procedures for all department operational support
  • Implements cost-effective inventory management and ordering protocols for all units
  • Oversees space utilization, planning and reservations for all HSPH staffing, classroom, and other facilities used by the department
Duties and responsibilities will be continued in the "Additional Information" section.

PLEASE NOTE: The primary work location for this position is Boston, Massachusetts. Until our return to campus, which is still to-be-determined, this interview process and position will be conducted virtually – including virtual interviews, remote onboarding, and remote work. The remote nature of this position is only temporary. Local, on-campus work will be required once the School and this role return to an operational status that supports it.

Duties and Responsibilities Continued:

Finance:

Ensures that all financial activities are accurate and transparent and in accordance with HSPH and University principles and procedures. Achieves a high level of customer service by overseeing professional, timely and accurate financial management support. Contributes to ECPE decision-making with sound financial analysis and strategic advice. This includes:
  • Annual budget process - oversees process for developing the annual budget and long-term plan for the department in accordance with HSPH guidelines and deadlines
  • Develops quarterly business P&L forecasts
  • Collaborates with Executive Director and Director to develop presentations to HSPH leadership on ECPE business outlook and strategies
  • Oversees strategic analysis to support ECPE management decision making
  • Oversees ad hoc departmental financial reports at the direction of the ECPE Executive Director
  • Leads annual Revenue Share Allocation process and communications with HSPH leadership, departments, and centers in collaboration with the ECPE Executive Director and Director
  • Develops presentations to HSPH leadership on ECPE business strategy
  • Oversees centralized faculty payment processes, liaising with HSPH Faculty Affairs, Human Resources, and other Harvard University offices as needed. Reviews ECPE faculty compensation guidelines and policies for equity, accuracy and administrative issues
Technology:

Ensures full integration and compliance of technology and data reporting used in the development, delivery, and analysis of department activities. This includes:
  • Oversees technology team, prioritizing technology projects, balancing workload, and supporting team development and performance
  • Oversees development and maintenance of website, E-Commerce site and customized Salesforce CRM system
  • Oversees development and implementation of technology related priorities
General Management:
  • Responsible for performance management, mentorship, and coaching for excellence of a seven member finance, technology, and operations staff
  • Oversees collaboration with other ECPE units to identify workload peak periods, plan for temp and work study staff
  • Oversees ECPE human-resource related matters; ensures maintenance of department organization charts, records, etc.
  • Serves as a collaborative member of the senior management team for the department
  • Proactively identifies development opportunities for direct reports and training opportunities for department staff
  • Regularly contributes to department and School-wide initiatives focused on process improvements
  • Models collaborative, cooperative, integrated, supportive and communication professionalism to direct reports and all department staff
The Senior Manager for Business Operations also takes on additional responsibilities as needed at the direction of the Executive Director of ECPE.

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  • Harvard University requires pre-employment reference checks and background screenings.
  • This position has a 90 day orientation and review period.
  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship for administrative and staff positions.
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The Harvard T.H. Chan of Public Health is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – including fostering respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. To learn more about the Chan School's mission, objectives, and core values, please visit our website here.

Harvard offers an outstanding benefits package. Learn more here: https://hr.harvard.edu/totalrewards

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

Salary Grade: 058

Union: 00 - Non Union, Exempt or Temporary

  • Bachelor's Degree or equivalent experience required
  • 7+ years of related experience required
  • Supervisory experience required


  • Master's Degree/MBA preferred
  • Experience working in executive education preferred
  • Experience overseeing and managing teams and departments preferred
  • Knowledge of GAAP and IFRS accounting, financial analysis, business systems, operations and controls, and audit interface preferred
  • Experience with the Microsoft Office Suite, Databases, Salesforce, and Project Management software preferred
  • Experience with Zoom or other video conferencing software, familiarity with Harvard's Financial Systems, (HCOM, Concur, Wasabi, etc.), and experience with Ed Ex are strong plusses but not requirements
Composure, integrity, time management, program planning, drive for results, effective communication, managing diversity, presentation/communication skills, flexibility, attention to detail, building effective teams, organizational agility, directing others, motivating others, dealing with ambiguity, comfort around higher management, and relationship building skills preferred.

EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Internal Number: 53195BR
About Harvard University T.H. Chan School of Public Health
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.
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