• Bachelor's Degree and 3-5 years of experience required
• Technical Expertise: Strong experience with diagnosing Windows, macOS, and Linux issues.
• Experience with Linux is required.
• Must be able to troubleshoot software, hardware, and network issues.
• Preferred experience working with Active Directory including group policies, AD groups, and file permissions.
• An understanding of restricted-use data is required.
• Should be comfortable with installing, configuring, and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices.
• Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
• Experience with WordPress and web site content management and development.
• Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore virus protection, and various native and centrally managed encryption solutions required.
• Must be able to lift moderately heavy equipment (up to 50 pounds).

Soft Skills:

• Must follow procedures and keep accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills required.
• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Strong customer service skills absolutely necessary.
• An energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with external vendors.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.