A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position. There are multiple vacancies available.

The Academic Records Assistant Intermediate position is a 12-month position within the Office of Undergraduate Admissions, a high volume office responsible for processing and evaluating over 70,000 freshmen and transfer applications each year.

The Academic Records Assistant Intermediate is responsible for interpreting, evaluating, and posting of external transfer credit to the student record with a high attention to detail.  The position will require the individual to acquire and maintain a strong knowledge of the Office of Undergraduate Admissions processes, workflows, and procedures, in accordance with academic units and guidelines. Additionally, the position will also require the ability to navigate various technological systems used to facilitate the work, specifically PeopleSoft Student Information System, Slate Customer Relations Management tool, and Perceptive Content imaging software. Some face-to-face advising of transfer credit is required.

General job duties include:

• 60% Using PeopleSoft and Slate systems to evaluate applications, post credit to student records, and generate tentative credit evaluations. Process transfer, cross campus, non-degree and guest applications.

• 20% Respond to staff , faculty, and student inquiries regarding transfer credit.

   

• 15% Update and maintain transfer credit database.

   

• 5% Assist with other duties as assigned.

Under the general supervision of a Processing Supervisor:

• Ability to research, interpret, evaluate, and post transfer credit with regards to department/unit rules and regulations.
• Respond to written inquiries from students, faculty, and staff regarding transfer credits. 
• Provide pre-evaluations to current students for courses taken out of residence at accredited institutions or through Study Abroad programs following established unit guidelines. 
• Compose and provide tentative credit evaluations to admitted students.
• Process cross campus applications and post credit for current cross campus students.
• Update and maintain transfer credit database with newly evaluated courses.
• Provide additional processing support to other areas of the office on an as-needed basis.
• Participate in sessions for prospective transfer students seeking assistance regarding transfer credit.

• Associates Degree or some college experience.
• Advanced keyboarding skills; high level of accuracy and attention to detail.
• Demonstrated ability to work well among diverse coworkers in a fast-paced environment.
• The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems.
• Good written and verbal communication skills.
• Demonstrated ability to work with confidential information and technology.
•  Excel and Microsoft Word experience.
• Demonstrated ability to interact with the public in an effective manner with complex/sensitive data.
• Ability to work independently and as a part of a team.

• Bachelor’s degree or equivalent. 
• Minimum of two years of experience in a production-oriented office is preferred.
• Experience working with customer relations management (CRM) tools, such as Slate.
• Experience working within student database systems, such as PeopleSoft.
• Knowledge of University of Michigan policies and procedures.
• Experience handling the routing of materials/data through complex workflows.
• Prior experience evaluating and posting transfer credit.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

The University of Michigan is an equal opportunity/affirmative action employer.