- Job Type: Officer of Administration
- Regular/Temporary: Regular
- Hours Per Week: 35
Position Summary The System Operations Specialist will support the ColumbiaDoctors Operations and Access teams in analyzing, reviewing, and tracking record requests for ColumbiaDoctors' Epic Electronic Health Record (EHR) and other systems. The Specialist will oversee the processes for managing record requests originating with the operational and clinical teams. They will communicate these requests to the appropriate technical teams and vendor partners and ensure they are completed appropriately. The Specialist's responsibilities will include process management, content tracking, and appropriate quality checks. Other projects may include process improvement, reporting and analytics, and vendor system maintenance. Reporting to the Assistant Director of Systems Operations, the Systems Operations Specialist will work closely with ColumbiaDoctors central operational units, IT teams, and the clinical departments of Columbia University Irving Medical Center. Attention to detail, organizational competence, is crucial. Familiarity with EHR systems and terminology, business intelligence tools, and healthcare operations is helpful.
Responsibilities - Oversee request and creation process for key records (Epic Master Files), carefully tracking request projects, and developing internal processes and functionality to best support ColumbiaDoctors operations in managing key systems
- Coordinate project requests to the EpicTogether teams (representing the Epic IT team for ColumbiaDoctors, Weill Cornell Medicine, and NewYork-Presbyterian ) based on input from ColumbiaDoctors clinical departments to move forward required tasks for the Epic implementation
- Maintain internal documentation for tracking system records and ongoing projects
- Communicate system changes to third party vendors (e.g. Intrado, Press Ganey) based on operational and IT needs
- Perform process improvement projects with Operations & Access teams
- Assist Operations & Access teams with ad hoc projects
- Performs other duties and tasks as assigned.
- Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
- Demonstrates a positive attitude toward clients, co-workers, and outside agencies.
- Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
- Must be able to tolerate frequent work interruptions, organize work, and reset priorities in order to complete work responsibilities in a timely manner.
- Follows all established policies, guidelines, and procedures, including federal and state regulations to assure safe practices and quality patient care.
Minimum Qualifications - Requires a bachelor's degree or equivalent in experience, preferably in informatics, information systems, business, public health, health administration, or a related field.
- Three years of related experience is required.
- Strong analytical skills. Proficiency in basic computer applications, with knowledge of business intelligence tools, presentation applications, and Microsoft Excel. Strong written and verbal communication skills.
- Ability to work in a collaborative work environment, developing and maintaining effective relationships with a wide range of stakeholders in a diverse community. Ability to work in a complex organizational environment.
- Must be self-directing, organized, and detail-oriented with strong problem solving and reasoning skills. Ability to work well independently, learn quickly, and adjust work assignments in response to system changes. Ability to handle a variety of duties that may be interrupted or changed by immediate circumstances. Ability to work in a fast-paced environment and remain flexible under stressful situations. Ability to exercise independent judgment.
- Must successfully complete systems training requirements
Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents. |
