Job Summary
Under general supervision, provides implementation and break/fix support of the Denver Health and Hospital Desktop computing environment. Provides second tier support to end users of the Denver Health user community, on a variety of technical or training issues, with a focus on customer service and improving the customer experience. Installs PC software, printers and various peripherals. Answers users' questions regarding desktop and software use. Serves as the primary liaison between hospital users and the eHealth Services department. Provides basic analysis for computing needs, makes recommendations/requests and responds to users needs via the Help Desk trouble ticket methodology. Documents, tracks, and monitors problems within the Remedy ticketing system to ensure resolution in a timely manner. Coordinates with other IS areas to resolve problems if necessary. Responds to pages, telephone calls, email for technical support or training. A wide degree of creativity and latitude is expected.
Knowledge, Skills & Abilities
Education : Two year Technical Information Systems or similar degree with an emphasis in desktop computing and software analysis or four years' experience in a related field. A+ certification a plus. Experience: Typically, two years experience working in an area of PC support, requiring knowledge in areas of both hardware and software. Help Desk and Deskside support experience preferred. Microsoft Certified Professional certification required. Knowledge, Skills & Abilities : Knowledge of Microsoft software products required, MS Office Suite, Windows operating systems and NT. Knowledge of networking essentials and TCP/IP. Technical and troubleshooting skills. Good communication and excellent customer service skills. Ability to serve as a team lead on critical projects providing direction and support to other project team members. Ability to perform problem determination and resolution. ~MCP certification required, A+ certification preferred.
Location
Denver, Colorado
Shift
Days
Work Type
Full time
Pay Range
Minimum: 25.86
Midpoint: 32.32
Maximum: 38.79
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver's 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.
As Colorado's primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
"Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class."
