Chief Operating Officer  

Location:  This position is usually located in our Headquarters in New York City, but is remote while offices remain closed due to the COVID-19 pandemic. 

Work Authorization: Must be authorized to work in the United States. 

Role Description 

The chief operating officer, a newly created position, will report to the executive director, serve as a member of the executive management team, and hold overall responsibility for PHR’s operational effectiveness, lead strategic and work planning processes, and directly supervise finance, administration, human resources, and information technology.   

Responsibilities 

Strategic Leadership 

• Manage strategic and annual work planning processes 
• As a member of executive management team, promote organizational effectiveness 
• Lead, mentor, supervise, and hold accountable a team of five finance, human resources (HR), and operations professionals, in addition to external consultants and vendors 

Financial Management 

• Lead PHR’s financial strategy, ensuring short- and long-term sustainability  

• Oversee short- and long-term fiscal planning, including monitoring and reporting, budgeting and forecasting 
• Optimize PHR’s fiscal policies, controls, and compliance systems, including grant management 
• Support board finance and audit committees and serve as liaison to board treasurer  
• Ensure adherence to funder requirements, and oversee compliance with tax, labor, licensing, and reporting requirements in the United States and abroad 

Human Resources 

• Promote best practices in organizational management, performance management, and leadership development 
• Supervise efforts to recruit, retain, develop, and inspire PHR’s highly qualified and committed staff 
• Optimize HR policies and procedures to ensure compliance as well as consistency, fairness, accountability, and transparency 
• Cultivate an organizational culture that reflects PHR’s commitment to diversity, equity, and inclusion 
• Support a learning culture that engenders knowledge sharing, feedback, continuous growth, and retention 

Operations and Information Technology 

• Streamline and standardize operations with an eye toward continuous process improvement 
• Develop PHR’s information technology strategy and systems, including knowledge management and data security; manage external IT consultants and oversee technology 
• With support from pro bono counsel, manage vendor contracts, real estate leases, memoranda of understanding, and consultant agreements 
• Manage PHR’s offices, including re-opening post-COVID-19 pandemic 

• Support efforts to protect physical and digital staff security