Department: Risk Management Job Summary: Northwestern will hire, train and supervise a team of contact tracing staff across the University community. The objective of this team will be to call every faculty, staff, and student diagnosed with COVID-19, gather their contacts, and proceed to call every contact in the local area. This is in tandem with efforts by Northwestern, the cities of Evanston and Chicago, and the state of Illinois to increase testing, improve communication and implementation of isolation and quarantine. This will fortify efforts to control the pandemic within Northwestern and its surrounding communities. Reporting to the Director of Environmental Health and Safety with a dotted line report to the Executive Director of Health Service, this position will supervise a unit of 10-15 contact tracers working remotely. This unit will be collectively responsible for calling people with COVID-19, helping make care plans for people with COVID-19, identifying and collecting contact details of people with COVID-19 and their contacts, and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, on isolation and quarantine procedures and about social services. The Contact Tracing Supervisor is responsible for the unit, to track progress against target goals, provide direct supervision, oversight, and mentorship to the unit, and will be the unit’s point of contact with the supervisory structures. This position will also perform many of the functions of the team, including being the primary point of contact for people with COVID-19. Please note: This is a remote position. The contact tracing supervisor and contact tracers will not be working on campus. The contact tracing supervisor may be required to use their own telephone, computer and electronic equipment if equipment is not provided by Northwestern. Due to concerns regarding confidentiality and privacy, this position requires a private, isolated workspace. Contact tracers will be assigned a schedule of either 8:00 a.m. – 5:00 p.m. or 10:00 a.m. – 7:00 p.m. Specific Responsibilities:
Minimum Qualifications:
Minimum Competencies: (Skills, knowledge, and abilities.)
Preferred Competencies: (Skills, knowledge, and abilities)
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