• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35

Position Summary

The Operations Reporting Analyst will support the ColumbiaDoctors Operations and Access teams by performing analyses, creating reports, and building and expanding analytics capabilities. Reporting to the Senior Data Scientist for Operations, the analyst will work closely with ColumbiaDoctors business units, IT teams, and the clinical departments of Columbia University Irving Medical Center to address the reporting needs that support the business. Under the direction of the Sr. Data Scientist, the Operations Reporting Analyst should have the ability to produce reports that support and drive operational improvement through the use of data. Knowledge of business intelligence tools and healthcare metrics is important.

Responsibilities

• Perform analyses, using data from multiple sources (Epic, Cognos, 3rd party vendor software, etc.); that includes but is not limited to: volume, productivity, patient experience, space utilization, and support for new initiatives.
• Create meaningful reports and dashboards that will drive operational decision-making.
• Act as liaison between operations/access team and other analytics teams within the enterprise (CUIMC and ColumbiaDoctors IT, NYP, EpicTogether).
• Assist operations/access team to understand reporting needs for operations across ColumbiaDoctors; identify gaps in reporting needs and Epic system; work with EpicTogether team to identify ways to address unmet needs.
• Coordinate with ColumbiaDoctors finance team on overall institution reporting needs.
• Support report requests from the Chief Operating Officer, Senior Director of Practice Operations, Senior Director of Access and Patient Experience, and the Director of Practice Operations.

Minimum Qualifications

• Requires a bachelor's degree or equivalent in experience, preferably in informatics, information systems, business, public health, health administration, or related field.
• Four years of related experience required.
• Strong analytical skills. Proficiency in basic computer applications, with advanced knowledge of business intelligence tools and Microsoft Excel. Strong written and verbal communication skills.
• Ability to work in a collaborative work environment, developing and maintaining effective relationships with a wide range of stakeholders in a diverse community. Ability to work in a complex organizational environment.
• Must be self-directing, organized, and detail-oriented with strong problem solving and reasoning skills. Ability to work well independently, learn quickly, and adjust work assignments in response to system changes. Ability to handle a variety of duties which may be interrupted or changed by immediate circumstances. Ability to work in a fast-paced environment and remain flexible under stressful situations. Ability to exercise independent judgment.

Other Requirements

• Performs other duties and tasks as assigned.
• Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
• Demonstrates a positive attitude toward clients, co-workers, and outside agencies.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Must be able to tolerate frequent work interruptions, organize work, and reset priorities in order to complete work responsibilities in a timely manner.
• Follows all established policies, guidelines, and procedures, including federal and state regulations to assure safe practices and quality patient care.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.