Career Center

Patient Experience Representative
Boston Children's Hospital
SAVE savedJobs
SAVE savedJobs

Patient Experience Representative

Boston Children's Hospital

Gmail Email Print
Application
The application opened in a new tab.
By using this feature you agree to our Terms and Conditions and Privacy Policy.
Details
Posted:
October 16, 2020
Location:
Boston, Massachusetts
Salary:
Open
Type:
Full-time
At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.


The Patient Experience Representative will be responsible for:
  • Scheduling appointments or procedures.
  • Receiving and/or registering patients, visitors and staff for admissions.
  • Collecting, verifying, and recording required information.
  • Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
  • Answering, screening and routing telephone calls.
  • Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.

To qualify, you must have:
  • A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.
  • Work requires the analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.
  • Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
  • Excellent verbal & written communication and interpersonal skill.

***This position is part time 8 hours per week, working every other weekend/holiday from 7:00am -3:30pm. ***

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Internal Number: 3070863
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
More Jobs from This Employer
More Jobs Like This
Oregon Health Authority (OHA), Public Health Division (PHD), Center for Public Health Practice (CPHP   Portland, Oregon
Oregon Health Authority (OHA), Public Health Division (PHD), Center for Public Health Practice (CPHP 9 Months Ago
COVID-19 Senior Health Advisor (Public Health Physician 2) – 2 Limited-Duration Positions (12 to 18   Portland, Oregon
Association of State and Territorial Health Officials 9 Months Ago
Patient Experience Representative (Cardiology Clinic - Boston/Waltham)   Boston, Massachusetts
Boston Children's Hospital Today
BACK TO TOP
Help is on the way!
We're sorry you are having trouble applying for this job.

Please try loading this job using the following link before submitting your help request:
Powered By Naylor Association Solutions

© 2019 Association of State and Territorial Health Officials

Privacy    Copyright    HIV/AIDS Content Notice