At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Patient Services - General Medicine department and discover how your talents can change lives. Yours included.

The Patient Experience Representative will be responsible for:

• Scheduling appointments or procedures.
• Receiving and/or registering patients, visitors and staff for admissions.
• Collecting, verifying, and recording required information.
• Obtaining records, files and/or results for appointments/admissions and entering related information on hospital & departmental computer systems.
• Answering, screening and routing telephone calls.
• Performing general office support tasks such as opening and sorting mail, ordering supplies and maintaining logs & records.

• A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.
• Work requires the analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.
• Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
• Excellent verbal & written communication and interpersonal skill.