At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Inpatient Neuroscience Department and discover how your talents can change lives. Yours included.

This Patient Experience Representative will be responsible for:

• Providing administrative support for the Inpatient Neuroscience Unit.
• Interfacing with patients/families and staff to triage requests for information and services.
• Organizing medical records, information, materials and supplies.
• Serving as liaison to resolve equipment, supply, cleaning and safety issues.
• Accessing hospital and department systems to enter and retrieve information.
• Monitoring daily operations and communicating with clinicians and/or supervisor to maintain efficient patient/visitor flow.
• Responding to requests for information and assistance, and providing general office support as required.
• Providing positive and effective customer service and contributing to teamwork within and between departments.

• A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.
• Experience in a hospital setting preferred.
• The ability to interpret data and take appropriate action.
• Excellent verbal & written communication, interpersonal, and analytic skills.
• Excellent computer skills including Microsoft office.