Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the CT/X-ray Imaging Manager, the CT/X-ray Imaging Supervisor (IS) serves as a subject matter expert and is responsible for performing and/or overseeing the performance of all technical procedures within their respective modality sections. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The CT/X-ray IS will work with various members within the Department of Imaging, including other ISs, Imaging Managers, IT staff, faculty, technical staff, administrative support, and the Quality, Safety, and Compliance Specialist. The CT/X-ray IS will collaborate with other departmental leaders on multidisciplinary and compliance related activities. The CT/X-ray IS will work with CT/X-ray Imaging Manager to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases. - Performs both clinical and managerial duties. The CT/X-ray IS is expected to provide a portion of effort towards clinical activities, with the remainder dedicated to managerial duties. The CT/X-ray Imaging Manager will determine the clinical and managerial effort levels for each modality and location.
Serves as the principle subject matter expert on their respective imaging discipline/modality. Working with patients, patient family members, imaging technologists, physicists, imaging faculty, administrative support, and imaging leadership, the CT/X-ray IS continuously evaluates and strives to improve operational efficiency and quality of service. Works with supervisory and management colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services. Works with the CT/X-ray Imaging Manager to develop daily staffing assignments and process requests for vacation, personal days, leaves of absence, etc. Manages unexpected vacancies (sick call, bereavement, emergent situation, etc.) and effectively adjusts staffing schedules with contingency plans. The CT/X-ray IS will serve as a secondary backup staff and participates in clinical duties to ensure business continuity. The CT/X-ray IS will work directly with the CT/X-ray Imaging Manager to develop and implement strategies to achieve volume and revenue targets while managing expenses with an added goal of improving cost efficiency. Working with clinical research and educational staff, the CT/X-ray IS will assist in the implementation of technical procedures and imaging protocols specified in clinical trials as well as educational activities. The CT/X-ray IS will provide support to the CT/X-ray Imaging Manager for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. The CT/X-ray IS will provide the CT/X-ray Imaging Manager with feedback on staff performance and assist in the completion of competency assessments. Oversees daily CT/X-ray operation to ensure all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and the Massachusetts Department of Public Health Radiation Control Program. Areas of non-compliance are reported to the Imaging Manager, and the CT/X-ray IS will assist to resolve the issue. Provides immediate support to address patient/family feedback and complaints by working with Patient Family Relations team. Assists the Imaging Manager by participating in investigations, such as a root cause analysis, identifying opportunities for improvement, developing and implementing corrective action plans, and communicating with the patient and/or family member. - Participates in quality assurance/quality improvement activities, patient satisfaction, timely appointment access, etc. and develops improvement plans if results are not meeting expectations. Assesses equipment performance, troubleshooting technical issues, and coordinates necessary maintenance activities (service calls, PMs, etc.).
- Communicates imaging service disruptions and restoration activities to clinical staff and applicable customer bases.
- The CT/X-ray IS will be assigned to serve as a point of contact for a particular imaging location but will be expected to travel and work at other locations on occasion.
- Performs all other duties and responsibilities as directed.
- Must be a graduate of an accredited imaging technology program (e.g., Radiography, Nuclear Medicine, Sonography, or MRI).
- Associate's of Science or closely related degree is required (Bachelor's or Master's degree preferred).
- Current certification and/or registration in the applicable imaging discipline required (e.g., ARRT, NMTCB, ARDMS).
- Current Massachusetts Radiologic Technologist License in the applicable imaging discipline required (except for MRI and Ultrasound supervisors).
- 3-5 years hospital-based experience in an imaging discipline.
- 2+ years of management or leadership responsibilities preferred.
- Current BLS certification or must obtain an active BLS certification within 90-days of hire.
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