Employment Status: Staff

Description of Key Responsibility:

1.Notify DuPage County Health Department (DCHD) of positive case(s) within the established timeframe.

2.Work with DCHD to identify contacts, visited locations, and develop a plan to notify contacts. If additional mitigation strategies are recommended by the DCHD (e.g. temporary building closure, in-person class suspension, event cancelation, etc.), the COVID-19 Contact Tracer and Case Manager will contact their direct supervisor to inform the College of the health department recommendations.

3.Regularly communicate with persons diagnosed with, or presenting symptoms of, COVID-19 to complete case interviews, elicit and trace contacts/locations potentially exposed to COVID-19.

4.Provide follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assess the need for medical care and supportive services.

5.Communicate with cases and contacts in a professional and empathetic manner.

6.Collect and record high quality and robust case documentation/information from interviews/contacts and track in the appropriate data management system (i.e. Maxient, Titanium).

7.Follow approved protocols and provide individuals with information about isolation and quarantine procedures, and if appropriate, refer individuals to testing or medical care.

8.Conduct in-person investigations into congregate settings and selected cases and contacts, as needed.

9.Maintain daily communication with the Director of the Dyson Wellness Center and/or their designee.

10.Provide information to all cases/presumed cases/contacts regarding campus resources, as appropriate.

11.Receive consent for potential follow-up communication from a COVID-19 Contact Tracer and Case Manager and/or other offices/support services.

12.Protect and maintain all individuals' privacy and confidentiality.

13.The duties of this position will likely require after-hours and weekend work in order to appropriately direct isolation and quarantine efforts for residential students.

14.Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

15.Other duties as appropriately assigned.

Education/Training:

1.A Bachelor’s degree from an accredited institution of higher education, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences, or a related field; or

2.A Bachelor’s degree from an accredited institution of higher education, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data, or a related field; or

3.A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in “2” above; or

4.Education and/or experience equivalent to “1”, “2” or “3” above. Undergraduate credit can be substituted for experience on the basis of 30 semester credits from an accredited institution of higher education for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in “1” above or six months of experience as described in “2” above.

5.Health/medical-related professional experience or public health training highly preferred

6.Proficiency in Spanish language desirable

Experience:

see above

Licenses or Certifications:

Health/medical-related certification highly preferred. Certification in COVID-19 Contact Tracing Coursera offered by Johns Hopkins University, and/or similar certifications strongly preferred.

Position Summary:

The COVID-19 Contact Tracer and Case Manager position will manage COVID-19 case investigation services, including coordination/communication regarding isolation/quarantine, medical care, and testing. This position will work to reach 100% of all cases and contacts within 24-48 hours of notification to North Central College. The COVID-19 Contact Tracer and Case Manager position must ensure that protocols are developed and followed when performing case investigation and contact notification. Action steps must be executed in a high-quality manner and with a strong understanding of cultural competencies. The position will also coordinate with testing services in order for contacts to be tested, as appropriate.

The COVID-19 Contact Tracer and Case Manager position will regularly communicate with community partners and agencies involved in COVID-19 response and mitigation including the DuPage County Health Department, the Illinois Department of Public Health, and other relevant agencies.